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Captivate 2017 Publishing Internal Error

New Here ,
Feb 12, 2020 Feb 12, 2020

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For any new Captivate simulation that I created in Captivate 2017 when I want to publish to HTML5, I get the internal error. I have tried creating a new simulation by inserting images and creating each step without capturing and I still get the error. 

 

I am only getting this error when I capture new or create new using images. 

 

I can repurpose an "old" simulation by swapping out each image and I do not get the error. 

 

 

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Recording

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Community Expert ,
Feb 12, 2020 Feb 12, 2020

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Which exact version number (Help, About Captivate) and on which OS? If you are on Windows, do you run Captivate with 'Run as Administrator' option?

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New Here ,
Feb 28, 2020 Feb 28, 2020

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I am on version Captivate 2017, 10.0.1.285 and I always use the "Run as Administrator" option. 

 

I tried to captture a new Software Simulation again today and I could not publish to HTML5 and I get the external error. I copied the the slides and pasted into an existing simulations and was able to publish to HTML5. 

 

I am not sure if there is a setting I do not have checked when I am capturing the simulations. 

 

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