Captivate 2017 Software Simulation stop responding after simulation is ended

[ggoin1004]

What I execute the create software simulation in 2017...the software simulation dialog box appears and my captivate screen disapears.  When I try to end the simulation with the "End" key...captivate does not return.  I have to kill the session.  I'm a newB...any help would be greatly appreciated.

Greg

[Erik Lord]

Captivate is a beast of a program - it takes significant system resources. It's responsiveness is very dependent on your system specs.

So for situations where it seems to be unresponsive, sometimes just...wait.

Try your situation and when you press End...go to lunch.

Has it resumed when you come back? If so, it's likely a resource issue and you can try again with shorter wait and see how long it takes...and see if you can improve any aspect of your system.

If it just freezes...well, still could be a system issue.

here are the recommended specs for 2017. Take these as absolute minimum > more is better.

Adobe Captivate system requirements

You really want 8gb RAM at minimum, ideally an SSD drive, and solid video performance.

[ggoin1004]

Thanks Erik. Our std footprint for desktop here is 32gb...all with SSD.

My desktop has 64gb as I also do massive 3D simulation with our PLM tools.

I waited overnight after attempting to create my last software simulation

with captivate. If it is this big of a hog...maybe we need to start

looking at other options for our eLearning tools.

Thanks again.

Regards,

Gregory Goin

[Lilybiri]

Good luck when searching for another tool. Concurrent tools need manually creation of screenshots and stitching them together to create a simulation.

Which type of applications are you recording? Which OS, I see details of your systems but no mention of the OS, nor a graphics card. If you are on Win, do you Run CP as Administrator? For recording that is essential. Please never use a second monitor for to be recorded application neither.

Are you recording very long simulations? I tend to break them up in smaller chunks for the recording, and also separate the visual recording and the audio (VO). Management is better, and you can always insert more recording slides. Whenever possible I try to avoid the FMR-slides (Full Motion Recording). If that is not possible, I will stop the recording and capture a Video Demo slide instead of the (old) FMR slide for quality reason. That is indeed where Captivate needs an improvement: it should be easier to replace FMR by CPVC-slides.

[ggoin1004]

Thanks for your response. I didn't say anything about stop using

Captivate...just may need to look at other options to create eLearning

content like Software Simulation.

The recording attempt was as follows:

1. double click on a short cut on the desktop (win7) (not as admin)

2. when application loads...add user name and password to authenticate

3. when application command screen loads...click on it for detailed

instruction later

4. when application loads...click on the app window for final instructions

later.

Not a big simulation by any standards. The strangest part is it let me

create this sequence once...but when I tried to create a similar

sequence...but refined...cp never returns and I get a "Not Responding".

I did piece this sequence together as you suggested also...it just not

desirable to have to do this for such a simple simulation.

I'm sure this is something I have done wrong...has anyone else had this

experience?

Regards,

Greg

[Lilybiri]

You definitely need to Run as Administrator, I'm sorry. It is crucial for software simulations and may be the reason for your problems. I have created many tutorials, much more complicated than what you mention. You don't need full administrator rights, only the one needed to Run CP as administrator.

As I wrote, I agree that software simulation work flow could use some enhancements, but AFAIK it is still the quickest way to create a sim, compared with other tools. Hope for you that I'm wrong.

[ggoin1004]

Thanks...I will try your recommendation to run as cp admin.

Have a great day

Regards,

Gregory