Captivate 2019 Assets Problem

[lauram32745972]

HI!

My team recently updated to 2019 Captivate and was excited about the new assets, especially updated slides and layouts.  I have downloaded the elearning assets extension and restarted Captivate, however when I go to assets, nothing is showing up.  Does anyone know if this won't work if you are connected to a network with firewall protection?  

Any suggestions or troubleshooting would be great!  Thanks in advance!

[Lilybiri]

Did you read this post?

https://community.adobe.com/t5/captivate/issues-with-asset-panel-in-adobe-captivate-2019-release/m-p...

[lauram32745972]

Thank you for providing that link.  I was able to try the suggestions and it still is not working.