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Captivate 2019: Closed Captions Changing to "Enter slide note" in Preview & Publish HTML5 output

New Here ,
Nov 22, 2023 Nov 22, 2023

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On five random slides in my training, the closed caption is changing to "Enter slide note" only when I publish or preview HTML5. I have tried adjusting the timing, deleting and recreating the caption, but nothing seems to work. The only similarity between the the five slides is that only the last caption on the slide is disappearing.

 

Has anyone else run into this issue? I'm on Captivate 11.8.2.

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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Were you using the workflow with Slide notes to create the CC? 

Did you try the usual troubleshooting options: Clear cache and Clean Preferences? More info in:

https://blog.lilybiri.com/tips-for-troubleshooting

 

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New Here ,
Dec 20, 2023 Dec 20, 2023

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Thanks for your response! I cleared the cache but unfortunately that didn't fix it. I don't have admin access to clean preferences.

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New Here ,
Jun 14, 2024 Jun 14, 2024

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I fixed the issue!  I deleted the audio file and reattached the closed captions. 

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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Some form of corruption in that case. Be careful with that project!

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