Captivate 2019 " Not responding"

[vinnie007]

Hi to all....

The following error message appears when trying to "Preview/Project" "Not responding" the error mesage appears during 6 to 8 seconds, then it dissapears and allows me to preview it...(just annoying)

It is something I am doing wrong or its a common issue with 2019 version?

Cheers

Vince

[Lilybiri]

Which version of Captivate are you using, please (look under Help; About Captivate)?

Is this a reponsive or a non-responsive project? If it is a non-responsive project wil you publish to HTML5 (hope so)? If yes, know that only F11, Preview HTML in Browser is using a temporary HTML output. The other Preview methods like Preiew Project use a temporary SWF output. If the Flash Player plugin is not installed in your browser, you'll not be able to use those previews.

[vinnie007]

Version 2019 .. 11.5.1.499

[vinnie007]

It is a responsive project, and when trying to preview it using the F11, the same error appear momentarily on the screen for 6 or 7 seconds. And no, I haven't got the Flash Player plugin installed

[Lilybiri]

Please, can you answer ALL my questions?

[vinnie007]

My apologies...I thought I did !! (Sorry)

[vinnie007]

Its a responsive project, and yes I do use F11 to preview it, but the same error appears. I haven't installed the Flash Player.

[Lilybiri]

Can you clear the Preferences? Did you do so when installing the patch?

[vinnie007]

No, I didn't clear the Preferences.....What patch are you referring to?....Cheers

[Lilybiri]

Patch to 11.5.1 from previous version.

[Paul Wilson CTDP]

This is a known and common issue with Captivate. It usually occurs when system resources are pushed close to the limit. Publishing and previewing are common times when this occurs. Be patient and simply wait until it clears. If it doesn't complete the task and locks up contact Adobe for support.

[vinnie007]

Thank Paul....Will do so....Cheers