Captivate (2019 release) activation issues on macOS Catalina

Report · Apr 21, 2020

On macOS Catalina, there may be issues in activating Captivate (2019 release). While activating Captivate, the following error message displays:

How to access the System Library

To access the System Library,

Go to Finder, and from the “Go” menu, navigate down to “Go to Folder” and type "~/library/Application Support/Adobe".

How to assign permissions to users and groups on Mac OS

Select a Folder/File
Choose File -> Get Info. Go to Finderand from the “Go” menu, navigate down to “Go to Folder” and type “~/library/Application Support/Adobe”
Under Sharing and Permissions, click the lock icon to unlock it. Go to Finder and from the “Go” menu, navigate down to “Go to Folder” and type “~/library/Application Support/Adobe”
Enter admin. name and password
Click a user or group in the Name column, then choose a privilege setting from the pop-up menu

To fix the issue, follow the steps below:

In the library (~/library/Application Support/Adobe), rename the folder OOBE.
In the system library (/library/Application Support/ Adobe), rename the folder SLStore.
In the system library (/library/Application Support/ Adobe), delete the files in the folder SLCache.
Ensure that you have full permission to the following Adobe folders as mentioned below:

Give full permissions to Adobe Captivate 2019 in application.
Click “GO” from the top and select go to folder and type “~/Library”, you will be directed to the user library.
In Application support, give full permission to the folder Adobe.
Similarly go to /Library and you will be directed to the system library.
In Application support, give full permission to the folder Adobe for all users.

For more details on changing permissions for files, folders or disks on Mac, refer to the following document- https://support.apple.com/en-in/guide/mac-help/mchlp1203/mac

You can also sign-out from Creative Cloud Desktop application and then try to activate Captivate.

After following the steps above, if the issue is still not fixed, contact Adobe Captivate support.