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Captivate 2019 startet nicht unter Win11

Explorer ,
Jan 28, 2024 Jan 28, 2024

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Hi, plötzlich lässt sich Captivate 2019 (m.Lizenznummer) unter WIN11 nicht mehr installieren. Zunächst wurde auch eine fehlende MSVCR110.dll verwiesen. Habe dann die C++ Runtime neui installiert. Jetzt kommt Screenshot 2024-01-28 173813.pngdieser Fehler. 

Früher leif das ohne Probleme. Hat jemand eine Idee? Vielen Dank. Gruß Peter

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Community Expert ,
Jan 28, 2024 Jan 28, 2024

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Although I understand German, I don't dare to write it.

Can you please specify the full version number? I suspect you have a non-subscription license, a perpetual one? 

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Explorer ,
Jan 29, 2024 Jan 29, 2024

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Hi, it Version 11.5.5 - an non-subscription license. 

It used to be no problem to install this. Now it starts with the error message 'MS AGGREGATOR HOST' preventing the installation. I kill this in the task manager, then it works. Next comes the missing MSVCR110.dll, although it is present. After installing the runtime, the error message as shown in the picture appears. Thank you very much

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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That is indeed the most recent version allowing a perpetual license, I just checked it out.

My recommendation (I'm just a user) is to try to get a ticket with Adobe. I could try to ask a staff member to contact you about this problem. 

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Explorer ,
Jan 29, 2024 Jan 29, 2024

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This will be fine. Thank you. Maybe Windows made an update, and creates this problem. 

Thank youi

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Explorer ,
Jan 29, 2024 Jan 29, 2024

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As i see now: The Media-Encoder 2018 does not start too....

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Explorer ,
Feb 09, 2024 Feb 09, 2024

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re downloada again, and it works. THX

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Community Expert ,
Feb 09, 2024 Feb 09, 2024

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Did someone contact you? I sent a mail to the staff.

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