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Captivate 2019 unable to launch after Windows 10 Update

New Here ,
Aug 18, 2021 Aug 18, 2021

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After installing Windows 10 21H1 update, I am unable to launch Captivate 2019.  The launch window appears briefly, then disappears.

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Advanced , Getting started , Installation and licensing

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Community Expert ,
Aug 18, 2021 Aug 18, 2021

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Can you please check the exact version number you are using? You find it under Help, About Captivate.

 

The most recent version for Windows is 11.5.5.553.

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Thank you for responding. I'm unable to confirm which version I have since Captivate will not open, but I'm fairly certain I do not have the latest update. Can you direct me as to where to find the latest update?

Robert Kohout
Learning & Development/Instructional Designer
Omaha Office
________________________________
Medical Solutions

direct: 402.509.4339 | main: 866.633.3548
fax: 866.688.5929

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Community Expert ,
Aug 18, 2021 Aug 18, 2021

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Bit difficult since you cannot launch Captivate. You may need to uninstall and reinstall in that case. Normally updating is done using Help, Update.

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