Captivate 6 -

[gmweiss5]

I opened captivate 6 remotely on a 32" monitor and when I re-opened it again on a 15" monitor, the screen is expanded and I can't see any of the windows.  They are clear off the screen.  Help.

[Lilybiri · Accepted solution]

Can you clear the Preferences, I'm not sure if the files to do this are already there in Captivate 6 (have no longer that version), but look if you have a subfolder 'utils' under the installation folder?

If not, tell me please which OS you are using?

[gmweiss5]

I tried clearing the cache under preferences and tried resetting the window. I am still using Windows 7. Any further help would be appreciated.

Gail

[gmweiss5]

I found the .bat file under the util folder. That fixed the problem. Thank you.

Gail

[Lilybiri]

You will have lost all customisation, forgot to tell that. If you want to keep custom items, maybe have a look at this post:

Captivate 8.0.1 Install? Keep your Customisation! - Captivate blog

It was written for a later version, but lot of it is also valid for your version.

[gmweiss5]

There wasn't much customization to lose. Thank you anyway.

I hope my department decides to upgrade to Captivate v8 soon.

Captivate 6 has been buggy.

Gail

[Captiv8r]

If you are on Windows, does pressing Alt+Spacebar, then R help?

Cheers... Rick

[gmweiss5]

No. The problem isn't when I record. It is the entire application window that is expanded. Everything is clear off the screen from view.

Gail

[Captiv8r]

Ummm, the keystroke I mentioned is a rather generic keystroke for a Windows machine that *SHOULD* be affecting the window. What it should do is to "restore" the window to a possibly smaller size.

Are you saying you tried it but it's somehow triggering the Recording?

Cheers...Rick