Captivate 7 - issue with assigning scores and jumping to a slide

[Guest]

Dear Adobe Community,

I just completed a new project in Captivate 7 (have been a Captivate 5 user for years) because opening an existing Captivate 5 project in 7 proved to be problematic. I have my project consisting action scripts where a user may jump from one slide to another slide a few times in the training.  Everything worked perfectly.

Then I set up my project to enable reporting in LMS.  In order for my training course to get course completion in LMS, I assigned a random click box towards the end of the training to contain 100 points.  That way as long as the user clicks that click box, my LMS will mark the course as complete for the user.  At least this is how I used to make it work in Captivate 5.  But when I applied the same method to this new Captivate 7 project, it stopped working properly.  Specifically, the action where a user may jump to a slide simply won't work.

Through vigorous troubleshooting, I found out that as soon as I assign any score (1 point, 50 points, 100 points) to any button or click box, it will break the jump to a slide action, whether the action is directly associated with a button or contained in an action script.  It also doesn't matter where in the project I allow jumping to a slide.  As soon as I remove the scores, everything worked as intended.

So my questions are:

1. How can I assign points as well as keeping the jump to a slide action working as intended?

If not, then 2. is there a way to get around to marking the training complete without assigning points?  I used to fake the training as a quick by assigning a point where the user will get fully as soon as they click the click box.  Perhaps there's a new way to go around doing so?

[Lilybiri]

What is the option chosen for Required in Quiz settings?

On Jan 26, 2016 11:15 PM, "butterflyginger" <forums_noreply@adobe.com>

[Guest]

It was Pass Required.  However, that option should not be relevant. Because I have tried turning on or off the "enabling reporting for this project,"  as long as I don't have any score associated with any click box or button, the jump to slide action will work properly.  As soon as I associate any score, the jump to slide will not work.

[RodWard]

Play safe.  Set that Required setting to Optional.  That setting is the one least likely to cause issues elsewhere in a project. 

[Guest]

Whether or not I have Enable Reporting turned on is irrelevant.  Only associating scores with click boxes or buttons will cause problems for the jump to a slide action.

[Guest]

I would like to know how can I get past that issue.  Or, how do I fake a quiz in a training project so the LMS will mark the training complete accordingly.

[RodWard]

Turning on Enable Reporting is about whether or not you intend to have your quiz score sent to an LMS or reporting system.  The Quiz Settings > Required options affect the way the quiz behaves regardless of what you have done in the Enable Reporting screen.  If you have any interactive objects set to report to the quiz, then the Quiz Settings > Required options (and other options on that screen) will still affect what happens.

What YOU think may not be relevant, may actually still be relevant.

[Guest]

I know it's irrelevant because I have the Enable Reporting turned on (with Pass Required) and the jump to slide still works just fine.

[RodWard]

OK.  I will ask you just ONE more time.  Have you tried turning OFF the Pass Required setting and putting to OPTIONAL?  Does the issue get resolved then?

[Guest]

No, I had not tried selecting the Optional as quiz option, because I had tried turning off reporting altogether and still had problems.

I did try just now - assigning a score to a click box, turning on the Enable Reporting with Quiz set to Optional.  And you are right, I was able to maintain the jump to slide action with the combination.

However, how will that option help report course completion in LMS accurately? How do I make sure a user completes the course? 

[Lilybiri]

That doesn't change anything. If you put the passing score at 100pt or 100%, that is the score the user will obtain when he clicks on the click box. You have to make sure that this clicking happens, I would prefer to make this a Next button and put a Thanks message on the slide following the slide with the scored object.

[RodWard · Accepted solution]

One issue at a time.  Your two issues are quite different.

Now that we know the jump to slide is allowed to work as long as Pass Required is not set, we can consider the other issue of how to get the LMS to mark course completion.

If all you need is for your user to click a single Click Box to achieve a 100% passing score then your previously used solution should still work OK.

Try using it again with your LMS but this time leave the Required setting at Optional.

[Guest]

Sorry it took a little longer to test the course in my LMS, because our staging environment was down.  So here's what happened:

With my quiz setting set to "Optional" and two buttons assigned with 50 points each, LMS is showing the total score should be 100.  However, when I followed through and completed the training, the LMS did show that I completed but I earned 0 score out of 100.  In Captivate 5, I was able to set "Pass Required" and LMS will automatically record the score as long as the scored buttons are clicked, which the user must do so.

[RodWard]

Something else must be wrong here.  Setting the Required option to Optional or Pass Required only affects the behaviour of the quiz as to whether the user is allowed to progress beyond the Quiz Results slide.  If the user has achieved a passing score even with Optional as the setting, then the LMS should record it.

Do you have a Quiz Results slide in this project?  What score does it show the learner to have achieved?

[Guest]

I don't have a Quiz Slide for this project.  It is an interactive training and not a real quiz.  I only assigned a score to make sure the user goes through all slides before LMS marks it as course completion.  Originally I assigned a score to the NEXT button on Slide #8 and 9 but the total slides are 60.  (Slides 1-11 are Course Content, and Slides 12-60 are simulations that the user can only view from links in the content slides 1-11.) Those two scores are 50 points each and there's a passing score set at 80% (even though Quiz is set to be Optional).

Now I just removed the score and used a couple system variables to make sure no scores are associated.  I published the course again to my LMS and will wait to test it.  Is there any more tip you can share?

[RodWard]

I'm suggesting that you turn on the Quiz Results slide for testing purposes so that you can see what the Captivate module THINKS the user has scored.  This score (as shown on the Quiz Result slide) is what should be being reported to the LMS.  So turning on this slide is a way to try and debug where the scoring is going missing.  If the Quiz Result slide ALSO thinks the user has not scored a pass, then you know the issue must be somewhere in the way the quiz is set up. If the Quiz Result slide is showing a pass, then there's something screwy with the LMS.

[Guest]

Update:  I changed Quiz to be Optional, assigned the Next button on the second last page with 100 points, and it is successfully recording course completion in my LMS when that button is clicked, as well as 90% of the slides are viewed (the other criteria).

Thank you for all of your assistance, RodWard and Lilybiri.