Captivate 8 - Score not updating/displaying

Report · Jun 10, 2016

We are trying to display a quiz score (on question slides) using $$cpQuizInfoPointsscored$$. See the upper right in the image.

All of the questions have a score of 200 associated with them:

We have three different versions of this quiz which have the same setup and properties, however, they behave in very different ways:

Level 1: When posted online, the score properly updates when a question is correct: Code Capture - History
Level 2: When posted online, the score does NOT update when a question is correct: Code Capture - Physical Exam
Level 3: When posted online, the score properly updates when the first two questions are correct, but no when any of the remaining questions are correct: Code Capture Level 7 - Medical Decision-Making

Screenshots are all from "Level 3."

In the file: Level 1, all quiz questions are randomized as part of a question bank.

In the file: Level 2, all quiz questions are randomized as part of a question bank.

In the file: Level 3, the first two quiz questions are slides (not in a question bank), and the remaining questions are part of a question bank.

All of the publish properties are the same for the three files:

In the support chat, the individual suggested that I need to enable reporting to an LMS. I am skeptical because Level 1 linked above works just fine and Level 3 shows the score for questions outside of the question bank.

Other things to note:

Random Question (Question bank) slides - have (1) On Success: Go to the Next Slide action, and (2) Last Attempt: Advanced Action that displays a button on the slide and pauses the slide so that the learner can review the question before moving forward
Question slides - have On Enter: Advanced Action which hides the button that gets displayed/pauses the question slide if they get the answer incorrectly
We are not using the Review slide

Any ideas or suggestions are greatly appreciated! Thank you!

Report · Jun 10, 2016

Don't set each question to have a score so high. Try setting each one to just one point and test again.

Question banks sometimes give you some weird bugs. Try having all questions in the main part of the project and get that working predictably first BEFORE introducing the complexity of adding question pools to the mix.

Report · Jun 12, 2016

RodWard,

Thank you for your reply. I have attempted a couple of tests based on your comments.

We are trying to make this lesson/quiz more game-like, hence the higher point values.

Based on your suggestion, I pulled all of the questions out of the question bank...

For the 1st test, I kept the questions at 200 points. The score updates correctly in the upper right corner after a correct response: http://www.learningtechnologyteam.com/HospitalBilling/Game/vze13-noreview-nobank/index.html
For the 2nd test, I brought the questions down to 20 points and again did not use a question bank. It still behaves as expected/desired: http://www.learningtechnologyteam.com/HospitalBilling/Game/vze14-noreview-nobank-20/index.html
For the 3rd test, I put the questions back into the question bank and the score no longer updates: http://www.learningtechnologyteam.com/HospitalBilling/Game/vze15-bank-20/index.html
For the 4th test, I made the questions worth 1 point per your suggestions and use a question bank, and the score does not update: http://www.learningtechnologyteam.com/HospitalBilling/Game/vze16-bank-1/index.html

I have posted the answer key here for your reference: http://www.learningtechnologyteam.com/HospitalBilling/QuestionKey.pdf

While testing in Chrome, I also notice the in the 3rd and 4th tests, that the last question does not wait for an answer. At the end of 3 seconds, the quiz progresses to the next slide. This may also be a symptom of the issue.

FYI:

Each question has 1 attempt
Tess 3 and 4 both include 5 questions from the question bank

Please let me know if you have any other thoughts.

Thank you,

Jeff

Report · Jun 12, 2016

Just looked again at the screenshots of an example quiz question slide in your original post and it made me wonder if perhaps you have by any chance replaced the default Question Title or Question text captions with different objects, e.g shapes.

When you first insert a new quiz question slide into Captivate it has a Question Title caption at the top that tells you what type of question it is (e.g. True/False or Multi-choice) and a Question caption that you edit to show what the learner needs to answer.

Most Captivate authors don't realise these captions are actually essential to correct functionality of the quiz question and sometimes delete them and replace them with other objects to make their question slides look a certain way.

Have you done that here?

Report · Jun 11, 2016

Was wondering as well why you do need such high score for each question? Any particular reason?

You talk about an advanced action on the question slides to show a shape button. Did you perhaps delete embedded objects on the question slides or mess up the default design? I cannot figure that out from the examples but it feels like you could have done that.

What are the exact differences between Level 1 (which displays the score correctly) and Level 2? That cannot be deducted from the links you have neither.

Report · Jun 12, 2016

Lilybiri,

Thank you for your reply.

As mentioned in my reply to RodWard above: We are trying to make this lesson/quiz more game-like, hence the higher point values.

I attempted lower points values, but this did not address the issue.

Each question includes a submit button, 2-4 responses, correct shape, and incorrect shape. The back button is turned off (as you can see in the settings below). The questions also do not include a clear, next, or incomplete shape.

Level 1 and level 2 are the same except:

Specific question text and responses
Several question in level 1 leverage buttons to essentially scroll through the question text (this was a workaround for an issue that we were experiencing with the scrolling text widget, which you helped us solve - we haven't re-added the scrolling text widget to this level yet)

Any other thoughts that you have would be greatly appreciated.

Thank you,

Jeff

Report · Jun 13, 2016

Like Rod points out, and as I warned in my previous answer: you apparently did delete embedded objects.