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Captivate 9.0.2 crashes when launched from within corporate network

Engaged ,
Aug 12, 2016 Aug 12, 2016

I ran into a problem with the new Captivate release 9.0.2.412. It crashes after some minutes when I launch it while being logged on to our corpoate network ("Adobe Captivate has stopped working"). Seem to me it tries to call home at some point of time and on doing so it runs against some firewall, causing it to stall. No issues when I launch it from outside of the company network.

Anybody has a clue which IP addresses (or URLs) Captivate usually tries to connect to while running, so I can have them unblocked by our it guys?

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Community Beginner ,
Aug 24, 2016 Aug 24, 2016

Hi,

We had the same issue.  Worked OK on stand alone, but stopped working when connected to the network.

Start a chat session on the support page.  Our solution was an update to the CaptivateUICore dll file.

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Engaged ,
Aug 24, 2016 Aug 24, 2016
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Thanks, I'll do that.

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