Captivate 9 Crashing when I click the embed code

[jennyb72916666]

Hi

Can anyone help me with this I am attempting to embed a video using captivate 9 - I have inserted the web object and when I click the embed box the system crashes. I am on a mac and using Os X El Capitan

Thanks

[Sankaram]

Hi Jenny Butler,

    Thanks for reporting the issue. We will soon release a fix for this.

Thanks,

Sankaram.

[jennyb72916666]

Thank you for that....any idea how soon?

[jacob.hayslett]

So I tested Captivate 9 9.0.2.241 on my MacBook Pro and it has El Capitan 10.11.5 installed on it with the exact results. So this is obviously not a fluke, obviously a bug.

Jenny, do you have the same version of Captivate?

[jennyb72916666]

Hi

Yes I did have.

I have just uninstalled the program and am going to try to reinstall it and see how I go.

[Guest]

Hello Sankaram,

when is this release available? Thank you in advance, Enver Sonbay.

[jacob.hayslett]

I am encountering the same exact issue, I have the latest version of Captivate 9.0.2.241 and I am working on Mac OS X Yosemite 10.10.5.

I actually reinstalled Captivate, based on a recomendation by the support team, two days ago due to another issue that could not be diagnosed. Now I am having this issue.

[Damienbkx__AEL-ACI_]

I have had the very same issue and have reported it as a bug to the Captivate team. 

I got an answer that they could reproduce this behaviour and that they are now working on a fix. 

I don't have any timeframe to the availability of this fix though. I guess the best thing to do is to keep watching the availability of any update for Captivate (using the Help -> Update menu item).

I hope it helps...

[flyguru]

I have the exact same issue.  Is there a patch that we can use.   I can not add any videos as soon as I click embed it crashes.

[jennyb72916666]

I received a patch to try from Adobe and it seems to have fixed the problem, I assumed it would be available as part of an up grade.

Jenny Butler

[flyguru]

Can you send me the patch?

[flyguru]

Still waiting on the patch.  Have not received anything.  My project is pending this patch in order to work.

Glenn

[beritma]

Is it possible for me to to get this patch?

[KariMueller]

Was anyone else able to get the patch. I just ran into this issues as well and would be interested in getting the patch if available.

Thanks