Hi,
Crash issue with Captivate 9 has been resolved now. Please follow the below steps :-
Step 1:
• If you have Captivate 8 installed on your machine, please launch it first.
• Go to Help > Sign out
• Please Sign out from the next window.
• Now Launch Captivate 9 and try to activate the trial using your Adobe Id and password.
• Please do not try the Step 2 if the Step 1 resolves the issue.
Step 2:
• In case you do not have any older version of Captivate installed on your machine, please search for “Creative Cloud” Application.
• Click on the Downside arrow from top right and go to Preferences.
• Under General tab, Click “Sign Out”.
• Now please launch Captivate 9 and try to Sign in again.
For any further clarification please send an email to me on tcssup@adobe.com.
Regards,
Deep
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