After installing Captivate 9, it will never start. Always errors and crashes out
Checking event logs shows faulting module is MSVCR100.dll which points me towards Microsoft Visual C++ 2010 Redistributable Package however reinstalling this has not helped.
I've tried uninstalling and reinstalling Captivate but the same problem remains.
This is on a Windows 7 x64 machine, plenty of disk space, 8GB of RAM.
I've tried the steps of deleting data inside SLCache folder as per this thread Startup Problem with Adobe Captivate 9 but it didn't help.
Any ideas? Thanks.
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Replies
Same for me on Windows 10!
I've tried a lot - no success: de/reinstalling - with/without internet connection - admin/local/online .. SLCache deleted - Adobe-User-Folder deleted ...Creative Cloud deleted - all c++-packages de-/reinstalled...( as consideres by the support chat...) , made another AdobeID, tried another msvcr100.dll...
Hello,
Same error but with MSVCR110.dll file. Since, Have you resolved this issue?
i'm in Windows 7 SP1 x64
Thank's for your update 
Christophe
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