Captivate 9 Image Quality

Report · Jul 04, 2016

I'm trying to insert a crystal clear screen shot into Adobe Captivate 9. First off... here's how I get my screen shot... print screen (PC)... paste into Photoshop... SAVE as .png or .jpg or .bmp. When I open the image in my photo viewer... it is beautiful and crystal clear.

Now, I drag the screenshot into Adobe Captivate 9 and publish preview... The image loses it's clarity and looks blurry.

Seems obvious to me, doesn't it seem obvious to you?... Captivate 9 is compressing my beautiful screenshot images! How can I get my beautiful screen shot images into Captivate 9, while maintaining the quality?

Report · Jul 04, 2016

Did you rescale the image? You should insert an image (png, no jpg) at the exact resolution you need in Captivate. But why do you not use Captivate to create the screenshots with the capture feature?

Report · Jul 04, 2016

I will try anything. Didn't know there was a screenshot capture feature in Captivate. I am looking to find that feature now.

Report · Jul 04, 2016

If you create a software simulation, each slide is a screen capture.

Report · Jul 04, 2016

OK. I see one your previous posts on this image quality topic. I think I'm out of luck. My images are going to have to be blurry. You know what the crazy thing is?? When I record a Captivate Video Demo... then resize the video to fit my Captivate canvas... the screen images remain CRYSTAL CLEAR.

Report · Jul 04, 2016

Video demo results in a video. To take screenshots you need to use software simulation. What did you use to capture the screenshots: Snagit? You didn't answer my question about the resolution (size in pixels)?

Report · Jul 04, 2016

I use Windows PrtScr key.

I have to scale the images down after I insert into Captivate. I have a high-res monitor.

Report · Jul 04, 2016

I'm sorry but that is not really the way to go. Do not rescale images in Captivate, not only will that lead to decrease of quality but the file size will become huge! If you have a retina display, you'll have even to tweak AdobeCaptivate.ini file to make screen captures possible. It has no sense to create Captivate files with screenshots that were originally over 3000px wide when the published file will be watched on normal screens. Rescaling of bitmap images always results in decrease of image quality. If you insist on continuing using PrtScr, at least rescale the images in Photoshop to the resolution you'll need. PS can reduce image quality loss because it is a dedicated bitmap application (probably the best). Do never rescale images in Captivate, please!

Report · Dec 05, 2016

I'm having the same issue but still unable to solve, tried all solution offered.

Report · Feb 03, 2017

And you won't find the solution - Captivate 9 has a crappy handling of images, regardless of Lilybiri's efforts (in EVERY topic on image quality) to convince people that the cause of it is their wrongdoing.

Adobe Captivate just can't handle detailed graphics (like logos), and had I know it prior to purchasing the software I'd definitely go for another program.

And no, Lilybiri - it is not me rescaling poorly, I am not rescaling the image in Captivate - I import the image in a resolution it is supposed to be used at. And stop please telling people crap about browser resolution: I'm viewing my project on a DESKTOP browser, and the image quality still sucks.

Report · Feb 03, 2017

Why do you not use SVG for a logo? That is what I do.

You can insult me as much as you want, being just a user like you - of course a lot more expert than I am - it is not very pleasant.

Report · Feb 03, 2017

I did not insult you - I just stated the fact - commented on what you do, not who / how you are. And that's a big difference. I just read through a few other topics regarding the quality of image output and you always try to blame other users, or the image itself.

When it comes to SVG - one of the problems is that I didn't get one - some people still don't get the idea behind vector graphics.

And - I've managed to narrow down the problem to PNG files - JPGs are handled much better (not perfect yet, but still - better). And if one has a transparent PNG then Captivate just simply fails.

Report · Feb 03, 2017

@Orbium: I beg to differ, but I just read back through the wording of your posts and I WOULD say that you deliberately insulted Lilybiri.

I personally believe she would be perfectly within her rights to lodge a complaint. But given that she's one of the moderators of this very forum, you've just chosen to insult one of the very people that could get you banned from participating.

Please scale back your language in future. You're allowed to have an opinion here, but flaming other users will not be supported.

Report · Feb 03, 2017

Thanks for the Support, Rod.

Being uncivilized is the norm for a lot of people nowadays, on all levels and in all domains. Maybe I'll get flamed again, but my standards, including respect for everyone, are different and "above" theirs IMO.

Report · Feb 03, 2017

Lilybiri - if you felt offended - I am sorry, that was not my intention.

RodWard - Can you please tell me, where I crossed the line?

And just to point out: not in a single word have I judged any person on this forum, but it seems that critcising the approach shown towards users who have reported the same issue for at least to years now is not welcome here. Thus I'd kindly ask any moderator in power here to delete all my entries so far in this topic, so that we can merrily keep claiming that there is no issue with image quality in Captivate's output and that the problem is always the software user.

Report · Feb 03, 2017

@Orbium:

Everyone on this forum knows that Lilybiri has been the most tireless contributor in this forum's long history, spending countless hours of her valuable time replying to our endless questions. Her expertise has saved more people's bacon than could be counted.

You're welcome to hold a differing view to her. But insulting Lilybiri here on this particular forum, as you did, is roughly the equivalent of berating someone's favourite Aunt...in front of her entire family.

If you honestly cannot see where what you said would be classed as insulting or disrespectful, then Lilybiri is correct...again. Your standards are very different. Please dial the vitriol back a few notches next time.

Report · Feb 03, 2017

@Rod, It was not my intention to insult anyone and I do apologize if I did. I also did not undermine nor try to disprove Lilybiri's contribution to this forum.

Still - your reluctance to pointing out where I'd made a mistake is quite surprising. If - as you claim - your standards are different ("above" mine, as Lily stated), why don't you enlighten me, the "uncivilised" (again, quote from Lily) one?

And also, please bear in my mind that I came to this topic after reading this one: Captivate 8 Poor Image Quality when previewed or published. And now, after reading what you wrote here I must say that kevin's feelings of both you and Lily of being condescending towards others are not completely unfounded.

So, while I do apologize for my straight-to-the-point approach (I guess the expression "crap about browser resolution" is what triggered the whole off-topic discussion), I also suggest you look at yourself from a little bit of a distance. You clearly have a lot of experience with Captivate, you've spent years working with it and maybe you are no longer able to assume a perspective of a newcomer?

And finally, as English is not my mother-tongue, can you please explain your last sentence? As I have a hint of a feeling it is not a pleasant thing to say either.

Report · Feb 03, 2017

@Orbium:

The purpose of this forum is to help people resolve difficulties when using Adobe Captivate. Not have endless back and forth about what does or does not constitute an "insult".

If you want to continue this conversation, you can take it off line so that we're not wasting everyone else's time here.

Report · Feb 03, 2017

Are you in power to delete all this, starting from my first post here - I will rephrase my concern then - can we do that?