Captivate 9 Install

[Tony Atl]

I'm trying to install Captivate 9 on my Windows 10 PC but after the setup initializes, I get a Installation failed window.  I've tried restarting my PC and the followed the other troubleshooting tips but it always fails.  Any suggestions?  Thanks.

[kglad]

does the error summary give any info?

if not, Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, a...

[Tony Atl]

When I click on error summary it says it is not available.

[Tony Atl]

Here is the error logs from the the install:

ERROR: DW021: Payload {0CC51E0E-4122-11E5-889B-E340084362D7} NonAdobePayload Adobe Captivate Quiz Results Analyzer 9.0 9.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.103 of RIBS

ERROR: DW021: Payload {785CFFAF-11E8-11E5-AADD-CC66F1A4A224} NonAdobePayload Math Magic for Captivate 9.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.103 of RIBS

ERROR: DW021: Payload {795A26A9-4121-11E5-889B-96C074F14635} Captivate Adobe Captivate Reviewer 9 9.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.103 of RIBS

ERROR: DW021: Payload {988F20E8-4121-11E5-889B-9910A47B8AFF} Captivate Adobe Bridgetalk Support 9.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.103 of RIBS

ERROR: DW021: Payload {B0B2C0CF-4121-11E5-889B-A120E6F70AAF} Captivate MultiSCOPackager 9 9.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.103 of RIBS

ERROR: DW021: Payload {BF58ED42-4121-11E5-889B-DA4C38A5DEE9} Captivate Adobe Captivate 9 (64 Bit) 9.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.103 of RIBS

ERROR: DW021: Payload {CEB5ECD8-3C6A-11E5-B9FA-96A0E439CE13} Captivate Adobe eLearning Assets 9.0 9.0.0.0 of version: 9.0.0.6 is not supported by this version: 7.0.0.103 of RIBS

ERROR: DW021: Unsupported payload versions included

[kglad]

rename C:\Program Files(86)\Common Files\Adobe\OOBE\PDApp to PDApp_old and retry installing.

[Tony Atl]

I got Captivate 9 to load but when I click to activate the program I get the following error:

I do have Captivate 7 on this PC.

[AdityaSayy]

bump

[lyndah97113549]

renaming the PDApp file to PDApp_old solved my Captivate 2017 installation issue

[HimanshuSatija]

Hi Tony,

Please confirm if you are using any antivirus on your computer or not.

If yes then please try disabling the antivirus and then try to install.

If you still get into any issues then you may initiate a chat with the support engineer using the link below.

Chat Now

Regards

Himanshu