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Captivate 9 launch issue in SuccessFactors

SJSloan1448
New Here ,
Jul 17, 2017 Jul 17, 2017

We are experiencing some issues with Heather Spontak's Captivate 9 files Launching.  In the Captivate SCORM package, there are two HTML files, Index_Scorm and multiscreen. The launch file should be multiscreen.html; however, we keep receiving the error message attached when some files are launched and it is not always consistent.

When index_scorm is launched sometimes it will open, sometimes it will not, it is inconsistent.

We are unable to determine if this is a Captivate or LMS Issue.  Has anyone else had this issue?  Any suggestions?

Captivate Launch Error.jpg

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