Captivate 9 Mac Quiz back function not working

[richard_r1]

I have created a quiz and checked the back checkbox but when I play a preview the back button does nothing. Also the next button is hesitating, or just hanging

It is a random quiz with 10 pools of questions - this seems ok

I have edited the buttons next and back to match the rest of the presentation

users have infinite attempts to pass the quiz

Back button is hopeless 😞

[Lilybiri]

You allow backwards movement in Quiz Preferences, but what is the setting for 'Required'?

How did you edit the buttons? Did you perhaps delete embedded objects on the Quiz slides? Those are the objects that have no individual timeline, not in the master slides, not in the question slides (in the pool).

The Submit button is essential on quiz slides. Normally quiz slides do pause at 1.5secs and the playhead will only be released after the second step of the Submit process. . Did you change the duration of the quiz slides and/or the location of the Pause?

Infinite attempts: on question level and/or on quiz level?

[richard_r1]

I managed to repair the back button - was in the quiz preferences

but now the submit button ONLY works when the multiple choice question is answered correctly. select the wrong answer and the submit button is dead. change it to the correct answer - and bingo

back button is happy working now

any ideas about the submit button?  It is an edited text button to match the rest of the project - and it works fine when the answer is good

[Lilybiri]

You didn't answer my last question about Infinite attempts? If this is on question level, the user has to answer correctly before being able to proceed to the next question slide. Submit button is not dead, it is doing what it has to do in case of a wrong answer: normally I would then activate the Retry message, maybe you forgot that. But do you really want them to answer each question correctly before continuing?

[richard_r1]

Hi Lilybiri

this makes sense - and thanks

I am getting confused between configuring the question level and the Quiz preferences. Is all quite logical I guess.  But now I am puzzled...

It is a Health and Safety quiz. Users MUST pass. The route we prefer is complete the content then take the quiz.

Pass = close and go

Fail = click button to go back to quiz OR click other button to retake course.

The quiz has the back button and the submit button

If I set No of Attempts to 1 or 2 can users click to go back and change an answer (I think not if 1)

AND can users click the retry quiz more than twice?

I guess - unless you know - I will have to conduct lots of experiments 😞

[Lilybiri · Accepted solution]

My most visited blog post is this one: Question Question Slides in Captivate - Captivate blog

It proves that you are not the only one confused by the Quizzing features. Beware: this was written for versions before 9. In 9 there are some significant changes, one of them being that there is no longer confusion between Skip and Next, because 9 has dedicated buttons during Review (both Back and Next). I should update a lot of blog posts, but time is always the problem.

As for your other questions I recently fixed a course with similar requirements. Passing score was set to 100%!

I took this approach (but that means taking out navigation in between question slides and preventing that  users can freely navigate to question slides):

1. Set the number of attempts on Question Level to Inifinite
2. On the question slides you only keep the Submit button and eventually the Clear button (has only effect before submitting)
3. Uncheck the option Backwards navigation in Quiz Preferences
4. Check the option 'Hide playbar during Quiz' if you are using a playbar (but I would recommend custom navigation, or at least disable the progress bar or use a technique to prevent scrubbing that progress bar).

With this setup the user will have to answer each question correctly before being able to advance to the next question.

On Quiz Level in this case you only need one attempt.

This is not your present setup, can you specify what the passing score is? Are you aware of the fact that when you offer multiple attempts on Quiz level, that Retake Quiz button on the score slide will reset all answers, not only the wrong answers? Depending on the number of questions this can be even more frustrating than having to answer each question correctly.

That scenario would be:

• Allow one (or maybe two) attempts on Question level
• Allow multiple attempts on Quiz level and have the Retake button on the score slide. You don't talk about Review, but read my blog post about confusion between Retake and Review.
• Define the action On Success on Quiz Level to go to a last slide (do no keep the score slide as last slide) where you offer a Close button.
• If you want to give a Retake course button as well as the default Retake button (for quiz), you'll need to create a shape button, only custom button allowed on a score slide (see: Buttons on Question/Score Slides in Captivate 6? - Captivate blog )