Captivate 9 preview and publish to HTML5 was working - has now stopped- I only made minor text updates in between...

[alexl1364125]

I have a rather large project (190 slides) and I've had to re-do it all into Captivate from Powerpoint. Everything went fine, ran the previews in the viewer and finally HTML5, all good. Noticed a few small things I needed to fix (timings, errors etc) and added some closed captioning. Now, whenever I publish to HTML5 or try to view the preview it, it builds the presentation and then sticks on the loading wheel once its in browser. I've tried outputting the file and loading in both Safari and Chrome, to no avail. How can I troubleshoot what has gone wrong with this output?

[RodWard]

This sounds like it could be due to some punctuation characters in your Closed Captioning that are tripping up Captivate.

Try going back over the edits you made and look for any punctuation characters that might also be used in computer code. HTML5 is particularly sensitive to these things.

Try hiding slides and republishing to find the slide/s where the issue lies.

[alexl1364125]

Does CC not support any punctuation, or just some of it?

[RodWard]

It supports punctuation but certain characters that are also used in JavaScript programming code are sometimes capable of causing these types of issues with HTML5 output that gets viewed in a web browser.  The browser can mistake the punctuation for executable code and that fouls things up.