Captivate 9 project published in HTML 5 giving weird error messages.

Report · Jan 11, 2016

We have just recently started publishing in HTML5 to a web server for our training. Some of our users are getting the following message when they go to take training.

'

The content you are trying to view is not supported in the current Document Mode of Internet Explorer. Change the Document Mode to Internet Explorer 9 Standards and try to view the content again.
To change the Document Mode, press F12, click Document Mode: , and then select Internet Explorer 9 Standards.

'

Any ideas on what is causing this. It doesn't happen for me when I access the training the same way.

Thank you,

Susan

Report · Jan 23, 2016

This is related to different versions of IE and their support to HTML5. IE8 and older don't support HTML5.

Also, if the Compatibility Mode is checked (In settings) in a new browser (i.e. it will behave as IE7) you need to add the following meta tag after the Head tag to override the CM settings.

You still might face some issues if your LMS player doesn't support html5, as it will be the parent frame for your content page (child) so the overriding tag in the child will not take effect.

The following links will give you more about the issue

http://stackoverflow.com/questions/14611264/x-ua-compatible-content-ie-9-ie-8-ie-7-ie-edge

http://blog.codefluententities.com/2012/09/28/how-to-enable-ie-9-compatibility-mode-for-your-website...

Report · May 12, 2016

Also, when I do change document mode to 9 and re-launch the course, I get the same message again. I am running IE11 and Windows 10.

I selected both swf and html5 when publishing but still get this message.