Captivate 9: Quiz - "Incorrect" dialogue only appears one time: how do I make it appear after ever incorrect answer submit?

[JaceInman]

Self explanatory. I would like the "Incorrect" dialogue to appear after ever incorrect answer submit. It only appears after the first incorrect answer. It's an "infinite attempt" question. This is kind of confusing for the user. How should I fix this?

[Lilybiri · Accepted solution]

When having multiple attempts I would check the Retry message. It will appear until the attempts are exhausted and since you have Infinite attempts it will appear after each attempt until the Correct answer is given. You can edit the Retry message to have it look like a Failure message.

[JaceInman]

Awesome, nice and simple fix. Thank you!

[Lilybiri]

It is just the way Question slides are designed, but the Retry message is not checked by default if you have multiple attempts. These situations can occur when the user clicks submit:

1. Answer is correct, correct feedback message appears, and invites to click on the slide to continue (second step in Submit process)
2. Answer is not correct, and attempts are exhausted: incorrect feedback message appears and invites....(second step in Submit process)
3. Answer is not correct and attempts are not exhausted: Retry message should appear, no second step because the playhead remains paused and allows the learner to change answer.

I cannot remember when that Retry message got unchecked by default.

There is only one exception: if you have multiple Failure messages up to 3, which can be different depending on number of attempt.