Captivate 9 theme causing issues with smart shape buttons in Captivate 2017

[CIL Mark]

Hi

I'm trying to create my own navigation buttons (using smart shapes) for a project in Captivate 2017.  I initially tried adding them to the slide master, but when I preview the project, I just get a flickering screen, with no background, graphics or buttons.

As this wasn't working, I created them on the first slide instead, and they work perfectly fine, until I select Display for Rest of Project, at which point I get this:

I'm using a theme that was created in Captivate 9, but has been opened in Captivate 2017, and re-saved as a theme there.  The same theme has been used successfully on other projects in Captivate 2017, but none of them are using either buttons on the master or the Display for Rest of Project option anywhere.

To confirm it wasn't my install, I checked with a colleague, and he has exactly the same issues when he uses the same theme.  Both of us tried recreating it in the default Captivate theme, and that works successfully.

My assumption therefore, is that this is some kind of issue with the theme, but I really don't want to have to recreate my theme from scratch in Captivate 2017 if I don't have to!  Has anyone else experienced this, and/or does anyone know a way to resolve it?

[Lilybiri]

Difficult to answer, which theme are you using from CP9? Is this a normal or a responsive project? Do you publish to HTML5 or SWF,

There is a bug at this moment in CP2017 where you cannot have more than 3 shape buttons on the master slides (hoping for a quick patch). I never heard about the problem with a shape button timed for the rest of the project if you are using a normal (blank) project. Objects timed for the rest of the project are not allowed in responsive projects, Fluid Boxes work flow.

[CIL Mark]

Thanks for the rapid response

It's a custom theme we created for my company.  It's a 'normal' theme in that it isn't responsive, just has the relevant default graphics, colours, fonts etc in it.  And therefore, we're not trying to use it in fluid boxes at all.  We currently publish in SWF, but this isn't working in the preview, or in a browser (HTML5 or not).

Good to know about the shape buttons on master slides - I was adding 4, but obviously that doesn't explain why it isn't working via the Display for Rest of Slide method

[Lilybiri]

I suppose you had checked the option 'Display object always on top' for the Display for rest of Project method?

[CIL Mark]

Apologies for the delay in getting back on this.

I didn't want to use this option, as I wanted to be able to hide the navigation buttons at times (for example if there's some form of interaction on the screen or when using the quizzing function).  However, I have tried clicking the option, and it still doesn't work either.

[Lilybiri]

Sorry, but I don't understand the reason why you didn't want to check the option 'always on top'. That doesn't change the possibility to hide those objects on slides where you don't want to see them at all.  Why did you think that ? The big advantage is that those shape buttons timed that way have a unique ID which means that you can use the same advanced action over and over again.

[CIL Mark]

That'd be my mistake then - I assumed it meant it would always be displayed, but clearly I was wrong!  As I hadn't used this function before, I simply misunderstood how it worked, so thank you for correcting me on this.

However, as I stated, this sadly hasn't resolved the issue, I'm still getting the same flickering screen, and message about Captivate 9.