Captivate 9 won't import or create new file from PowerPoint

Report · Jan 05, 2016

Hello. I am using Captivate 9 (9.0.0.223) on Windows 10 with Office 2016. Everything was working fine and then suddenly I could no longer update linked PPTX files or create a new Captivate project from a PPTX that had previously worked.

I am running Windows 10 Pro with Office 2016 (all on current SPs/Updates)

To test I did the following:

Copied a known PPTX file to another folder and attempted to create a new project from PowerPoint - Corrupt File error
Restored known good PPTX files from backup and attempted a new project - Corrupt File Error
Created a new PPTX file with a blank slide and attempted to create a new project - Corrupt File Error
Saved the PPTX file as PPT and was able to create a new project with no issue (not useful as a lot of the advanced actions in PPTX were lost)
Copied the supposed corrupt PPTX to another machine running Win7 and was able to create a new project with no issue

Hoping someone else has run into this issue and has an answer.

Thank you in advance

Report · Jan 05, 2016

There may be some incompatibility with Captivate 9 and the very latest PowerPoint version. Try saving the PPTX as a PPT and then import.

Report · Jan 07, 2016

Thank you, Rod. I did try that as a test and I was able to import a file, but a lot of the advanced items in the PPT did not come over to Captivate.

I downgraded from Office 2016 to 2013 and the issue did resolve. Hopefully, Adobe comes out with an update that makes it fully compatible with 2016 soon.

Report · Jan 07, 2016

From memory the latest version of PPT has a lot of really COOL stuff that is highly unlikely to be compatible with Captivate (e.g. the morphing capabilities).

So I wouldn't hold my breath if I were you.

If you intend going forward into the brave new world of HTML5 I would recommend you DO NOT use PowerPoint as the starting point for your Captivate courses.