Captivate 9

[debraw777]

download captivate 9 now captivate 8 won't open. any one else having issues?

I need Captivate 8

[Mayank_Meh]

Hi There,

Greetings..!

Can you let me know the issue you are getting while accessing Captivate 8? Are you getting any error message? Can you post the screen shot of the error? Let me know if you are using Windows or MAC.

Regards,

Mayank

[debraw777]

·        Hello Mayank,

I am using Windows. After watching the Captivate 9 webinar yesterday, several in my office loaded Captivate 9. When I try to open Captivate 8 it pops with the "Windows Firewall  has blocked some features in this program" which I have received since Captivate 8. When I click 'Allow Access' the dialog box disappears but nothing ever opens. This is happening to all of us that loaded it yesterday.

[Lilybiri]

Hello, didn't ask you advice, but just took out your personal data (phone number was included) in order to prevent you from getting spam. Do not forget this is a public forum.

[Mayank_Meh · Accepted solution]

Hi Debra,

Crash issue with Captivate 9 has been resolved now. Please follow the steps below to Activate the Captivate 9 license:

If you have Captivate 8 installed on your machine, please it launch it first

• Go to Help > Sign out
• Please Sign out from the next window. Now close Captivate 8.
• Now Launch Captivate 9 and try to activate\sign in using your Adobe Id and password
• It should launch fine.
• Now Captivate 8 should also work fine.

These steps should resolve the issue. Please feel free to right me back in case you face any issue.

Regards,

Mayank

[debraw777]

Mayank,

Thanks for the instructions. I am now able to open both Captivate 8 & 9. Thanks again for following through and getting this fixed. Now, my co-workers that are having the same issue, can  they follow these steps also?

Debra

[Mayank_Meh]

Hi Debra,

Yes they should follow the same instructions to resolve the issue.

Regards,

Mayank