Captivate - Create Software Simulation - Error

[ohanaman007]

Hello,

I recently downloaded the 64bit version of this software and started the program to do my first software simulation.

I received the following error:

I went to the file as requested and I got an access denied when I tried to save it.

Am using Win 10 on a Surface Book and screen resolution is 2000 x 3000.

Am an administrator on my computer, please advise how to fix this.

Thanks!

[RodWard · Accepted solution]

Look in the Program Files > Adobe > Adobe Captivate directory and you should find a text file there called AdobeCaptivate.ini

In that file there is a setting you need to change as instructed by the error message.  This setting allows Captivate to work with your high res screen.

You may find that in order to change the setting you will first need to save a copy of the file out to your desktop (or some other folder outside Program Files) then make the change, save the file, then copy the file back into the Captivate install directory to overwrite the original file.

[ohanaman007]

Thanks so much.  That worked like a charm.