Captivate eLearning course with Videos gets stuck "Loading"

Report · Aug 01, 2017

I have two Captivate eLearning projects that only contain videos and questions.

Each video is on a separate slide. There are a total of 27 slides in the eLearning.

When I test it on SCORM.com, it stops playing on slide 14, with the message "Loading". It eventual stops "Loading" and then video playback stops entirely.

Once it stops, you can jump back to previous slide that did play and review them. If I clear the TOC, I can advance but it still will mot let me play the video on the slide that it stops on.

I have the Preloader set at 10%.

The ZIP file is 150 MB. Is there a size limit that I'm encountering?

I have the following SCORM configuration:

HTML 5

Scalable HTML

Create the ZIP file

SCORM 2004 Version 4

Below is the log entries for the slides just before it locks, and the slide that it locks.

1098:Tue Aug 01 2017 13:31:54 GMT-0500 (CDT) - In ClearErrorInfo

1099:Tue Aug 01 2017 13:31:54 GMT-0500 (CDT) - In IsLoaded, returning -true

1100:Tue Aug 01 2017 13:31:54 GMT-0500 (CDT) - In SCORM2004_SetDataChunk

1101:Tue Aug 01 2017 13:31:54 GMT-0500 (CDT) - In SCORM2004_ClearErrorInfo

1102:Tue Aug 01 2017 13:31:54 GMT-0500 (CDT) - SCORM2004_CallSetValue strElement=cmi.suspend_data, strValue=N1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP1A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP0A%24nP000AA0000C15GCA%7E%242V*hCtDf%7E%242V*OAuDf1010B10AEAH3%3B0%3B1%3B2BAB0B0BBB0B0BCB1B1BDB0B0EB%7E%242V*R0zDf%7E%242V*nT1Df1010B10AEAH1%3B0%3B2%3B3BAB1B1BBB0B0BCB0B0BDB0B0GC%7E%242V*0P4Df%7E%242V*wX5Df1010B10AEAH3%3B2%3B0%3B1BAB0B0BBB1B1BCB0B0BDB0B0ID%7E%242V*m19Df%7E%242V*Yb_Df1010B10AEAH3%3B1%3B2%3B0BAB0B0BBB1B1BCB0B0BDB0B0KE%7E%242V*e3CEf%7E%242V*xwDEf1010B10AEAH3%3B1%3B0%3B2BAB1B1BBB1B1BCB1B1BDB1B1MF%7E%242V*f1WEf%7E%242V*HQYEf1010B10AEAH2%3B0%3B3%3B1BAB1B1BBB0B0BCB0B0BDB0B00DTcpQuizInfoStudentIDBAVcpQuizInfoStudentNameAPUser%2C%20CaptivateQcpQuizHandledAllBA$_#-#_$

1103:Tue Aug 01 2017 13:31:54 GMT-0500 (CDT) - In SCORM2004_GrabAPI

1104:Tue Aug 01 2017 13:31:54 GMT-0500 (CDT) - Grab API, returning, found API = true

1105:Tue Aug 01 2017 13:31:54 GMT-0500 (CDT) - Calling SetValue

1106:Tue Aug 01 2017 13:31:54 GMT-0500 (CDT) - strResult=true

1107:Tue Aug 01 2017 13:31:54 GMT-0500 (CDT) - Returning true

Report · Aug 02, 2017

I suspect that this is a bottlenecking issue. Captivate doesn't stop you from loading up your projects with multimedia, however, your video files are likely too large. My preferred method of adding video is to create a web object and point to my videos on a streaming service such as YouTube or Vimeo. If you're concerned about your videos being on public sites like YouTube, don't be. You can make them unlisted so there are never found by the general public. Works smooth like butter.

Paul Wilson, CTDP

Report · Aug 02, 2017

Are your videos hosted on another site like Vimeo or YouTube? If so, check that the protocol is the same. If your Cp project is hosted via http, but the video is being served via https, then you will have secure and insecure content running the same page and it will fail silently. I've had this happen and it wasn't until I went to the debugging console that I realized the issue.

Report · Aug 02, 2017

One of my colleagues suggested that I republish the videos for streaming instead of for Download. I also compressed the videos with Handbrake, selecting the Web optimize option, which reduced the file size to a manageable size. I then deleted the existing videos and replaced with the videos that I compressed with Hand brake. The resulting SCORM ZIP file was 100 MB smaller. It also ran correctly on the SCORM Cloud preview. The course then plays correctly on out LMS.

Thanks for the suggestions, this is what come up with the Web Optimization setting.