Captivate Error when Publishing for Devices (App)

[june1960]

The plugins that Captivate uses when Publishing for Devices (Apps) are no longer accessible from the PhoneGap Build repository, so I receive an error when trying to publish an app (Error: plugin unsupported: org.apache.cordova.device @ 0.2.8). Does anyone know of a workaround or when this will be fixed in Captivate 9? I just updated to version 9.0.2.437, but it didn't help. I still receive the same error message when I try to publish.

[BDuckWorks]

Did you contact their helpdesk to ask when their services would be back online?

[Batsninja]

I get the same error, which helpdesk should I contact please?

Roger

[june1960]

I started a chat conversation at Contact Customer Care . Adobe is aware of the issue and it has been escalated to the Captivate product team, but no timeline on when the issue will be fixed. It's very annoying because I have multiple projects that need to be published using the App feature. Hopefully, we'll have an answer sooner rather than later.

[RodWard]

I think you should bank on it being 'later'.  Sooner is never going to be guaranteed, and if you have several projects affected by this issue then you simply may NOT be able to deliver them until this is resolved.

Is it possible perhaps to just go with publishing in HTML5 rather than going for an APP?

[Sankaram]

Hi All,

      Thanks for reporting the issue. We are working on the fix and will update in couple of days.

Thanks,

Sankaram.

[RodWard]

Well, well, well...I'm happy to be wrong this time about how long it will take to get a fix for this issue.  Hope this trend continues.

[june1960 · Accepted solution]

Big kudos to Adobe support! They have fixed the phonegap build publishing issue by creating a new phonegapConfig.xml file.

[jmcdonough92]

Thanks, june1960. Where can I find that new phonegapConfig.xml file?

[june1960]

Here is the one they sent me.

On Tue, Nov 29, 2016 at 6:33 PM, jmcdonough92 <forums_noreply@adobe.com>

[june1960]

Sorry, I replied to the email and included the phonegapConfig.xml file as an attachment, but apparently it didn't take. Here's the actual code from the xml file:

<?xml version="1.0" encoding="UTF-8"?>

<widget xmlns     = "http://www.w3.org/ns/widgets"

        xmlns:gap = "http://phonegap.com/ns/1.0"

        id        = "@APPPACKAGE"

        version   = "@APPVERSION">

    <name>@APPNAME</name>

    <description>

       Captivate E-Learning Course

    </description>

    @APPPLATFORMS

    <gap:plugin name="org.apache.cordova.device" source="npm"/>

    <gap:plugin name="org.apache.cordova.file" source="npm"/>

    <gap:plugin name="org.apache.cordova.inappbrowser" source="npm"/>

    <gap:plugin name="org.apache.cordova.statusbar" source="npm" />

    @GEOLOCATION

    <preference name="AndroidPersistentFileLocation" value="Internal" />

    <preference name="permissions" value="none" />

    <preference name="phonegap-version" value="3.7.0" />

    <preference name="target-device"    value="universal" />

    <preference name="fullscreen"       value="false" />

</widget>

[jmcdonough92]

Thank you so so much, june1960. I really appreciate your help.

[Sharad Vatsa]

Hi,

You may download the file from the below URL and follow the instructions outlined to fix this issue.

         https://elearning.adobe.com/2016/11/error-message-pops-up-when-publishing-for-devices-app/ 

Regards,
Sharad