Captivate file won't open

[Beckylp03]

We use Captivate version 6. When trying to open the file, the familiar message of Could not open... appears.

We have tried to do the following:

1. Delete lock files in both the working Captivate folder and the Cache folder

2.  Downloaded the software from this blog and ran through the suggested steps: http://blogs.adobe.com/captivate/2010/09/recovering-the-project.htm

Any ideas on what else we can try?

[RodWard]

The usual reason is that the project has become corrupted.  That can occur if you have been working on files over a network connection instead of locally, or if you have been pasting in a lot of content from another source.  It's often impossible to establish the cause.

There are some suggestions here as to what to do:

How to recover corrupted or locked Captivate projects | Infosemantics Pty Ltd

Hopefully if you have followed the frequent suggestions to have backups turned on then you won't have lost too much work.