Captivate Frozen On Load Into Browser

Report · Jan 16, 2016

My project freezes when loading into the browser. It essentially shows the spinning wheel forever.

I do NOT have any LMS reporting (or any kind of reporting).

It has 2 regular slides and a quiz.

What I have tried with NO results:

1) Delete captivate pref folder

2) Clear cache

3) Delete recently installed fonts

In my dev tools I can see the console of the browser outputing (see attached shot)

What could this be?

Thank you.

Report · Jan 16, 2016

After much debugging I've narrowed it down to inserting a Random Question Slide.

Any thoughts?

Report · Jan 17, 2016

If you are running this locally on your computer, I think the issue is probably Flash Global Security blocking the loading.

Report · Jan 17, 2016

I'm using HTML 5 only export. And it all works, so long as I don't insert a random question slide.

Where is the setting you mention? I don't have flash installed in the browser.

Report · Jan 17, 2016

As far as I am aware question pools DID involve use of SWF. At least that's the way they worked before.

I cannot recall Adobe saying that Question Pools were not compatible with HTML5 output but they might be.

Have you tried uploading your content to a web server and testing from there? If not, I'd try that to see if there may be some browser security thing that kicks in when running locally.

Report · Jan 17, 2016

Tried it on a server. Same exact problem.

I'm at a loss for ideas.

Report · Jan 18, 2016

Then you may just need to take out the question pools for the moment and just have the quiz questions in the main part of the module.

Report · Jan 18, 2016

Rod, so what do I do?

I need those question pools. I've spent literally hours on them. So basically now I just have to import them in via the 'send to main project'?

Report · Jan 18, 2016

Once you import the questions to the main project you no longer have the ability to randomize them.

If it turns out that there is something about question pools that is not compatible with HTML5, then this would be the only way to have your project work at all.

I just checked in a sample project and question pools are NOT being highlighted by the HTML5 checker as being incompatible. I would suggest that you too create a small sample project with a few quiz questions in a pool and one randomized question slide. Use no elements from your current project in the test project. Try publishing that test project to HTML5 to see if it works despite having a question pool. If it works, then it could be that your current project is corrupted in some way.

Report · Jan 19, 2016

... and after your little project works you can fill it step by step with the content from your older main project. Rainer

Report · Jan 21, 2016

FWIW - My Captivate 9 project just started doing the same thing on January 20th. I have 6 individual modules that make up the course and the first two (one with random quiz slides) work just fine in Browser view and our LMS. But since 1/20/16, I cannot preview in Browser mode or on the LMS with the remaining modules when publishing as HTML5. If I publish as both SWF and HTML5, the issue goes away and everything works fine (both locally and on the LMS).

I did notice a Flash Player update pop-up message on 1/20/16 that I chose not to run.

Report · Jan 21, 2016

Just and update, I found my problem. It was in the Naming Conventions of the Quiz Pool Manager. In the first Module I had a quiz pool set up and named it Module_2_1 and everything worked. In the next module I had named the Pool Module_2-2. Apparently Java Script interprets the "-" as a Minus sign and not a "dash". I renamed that Pool to Module_2_2 then republished and everything worked again. I can preview in my Browser and it launches properly from within the LMS.