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Captivate Log in Issues

Community Beginner ,
Aug 23, 2020 Aug 23, 2020

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I am a Captivate subscriber, but yet today when I tried to access my account, the app prompts me to start a free 30-day trial. This is most annoying to say the least.

 

I thought uninstalling and reinstalling program might fix the issue, but no. It still prompts me to start a free 30-day trial, so I guess now I have to wait for Monday, even though Monday is my actual deadline.

 

Adobe: if you are reading this, I am unhappy and would like a refund this month for this major inconvenience. Bad UX Design, that.

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Community Expert ,
Aug 23, 2020 Aug 23, 2020

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Did you start the CC application as well? Try logging out of that app, and logging in again. 

I am just a user,  please contact Adobe for other questions.

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