• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Captivate not capturing mouse clicks on Software simulation

Explorer ,
Mar 22, 2021 Mar 22, 2021

Copy link to clipboard

Copied

I am trying to create a software simulation showing Excel, I created several simulations before without issues, but now is not screen recording every mouse click. Since I updated to the last version issues keep coming. Any ideas how to solve this problem.

Views

179

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 22, 2021 Mar 22, 2021

Copy link to clipboard

Copied

Can you tell the exact version number you are using? You find it under Help, About Captivate.

Which mode(s) do you use for the capturing? Demo, Training or Assessment?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 23, 2021 Mar 23, 2021

Copy link to clipboard

Copied

LATEST

Hi Lilybiri, the problem was that I was recording in a secondary monitor, thank you for your quick response.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 22, 2021 Mar 22, 2021

Copy link to clipboard

Copied

Make sure you are capturing your software simulation on your primary monitor. I've discovered the hard way that when you use your secondary monitor you miss many actions that Captivate should capture.

Paul Wilson, CTDP

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 23, 2021 Mar 23, 2021

Copy link to clipboard

Copied

Thanks Paul, after restarted my computer several times and keep trying I read your suggestion in your Youtube channel about multiple monitors and that was the solution. Love your video tutorials, they are the first site that I go to learn something new. Thanks again.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines