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Captivate not resuming and crashes

Community Beginner ,
Dec 06, 2019 Dec 06, 2019

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Hello,

 

I've got an issue, where the captivate course doesn't resume when started for the second time and actually doesn't start at all anymore. 

During trial and error we removed the randomized quiz which is in the course and then the resuming function works again. Unfortunately we cannot take the quiz out and are looking for a solution. 

 

Another interesting fact is, while doing trial and error, an export with the same file on a 'Trial' account of Captivate worked perfectly, but these exports expire after a month. We are working with Captivate 2019 (64bit). 

 

Does anybody know about any workarounds for this issue?

 

Thanks! 

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Advanced , Quizzing and LMS

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correct answers 1 Correct answer

Community Expert , Dec 06, 2019 Dec 06, 2019

Please install the bug patch to 11.5.1.499 and test again...

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Community Expert ,
Dec 06, 2019 Dec 06, 2019

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First step is to test the same SCORM zip package that you have problems with by uploading to SCORM Cloud.  See if you experience the same issue there.

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Community Expert ,
Dec 06, 2019 Dec 06, 2019

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My suggestion would have been the same (SCORM Cloud test) but also want to know which exact version you are using, there are several CP2019 versions. Check under Help, About Captivate. Are you on Windows or Mac?

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Community Beginner ,
Dec 06, 2019 Dec 06, 2019

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Thank you both for your reply. I tested it on SCORM cloud and I had the exact same issue..

 

Windows 10 - Captivate 2019 - 11.5.0.476

 

The error code from the debugger is as follows, maybe that also gives an indication: 

 

Uncaught TypeError: Cannot read property 'length' of undefined

    at Function.a.getCustomSlideItemList (eval at e (CPXHRLoader.js:37), <anonymous>:4572:196)

    at new a.Timeline (eval at e (CPXHRLoader.js:37), <anonymous>:5166:492)

    at Function.a.parseTimeline (eval at e (CPXHRLoader.js:37), <anonymous>:4655:222)

    at cp.Movie._parseElements (eval at e (CPXHRLoader.js:37), <anonymous>:5361:79)

    at new cp.Movie (eval at e (CPXHRLoader.js:37), <anonymous>:5357:111)

    at Function.cp.CPPreInit (eval at e (CPXHRLoader.js:37), <anonymous>:5397:249)

    at Function.cp.ContinueCPInit (eval at e (CPXHRLoader.js:37), <anonymous>:6582:33)

    at LoadContent (eval at e (CPXHRLoader.js:37), <anonymous>:5745:439)

    at InitializeExecuted (eval at e (CPXHRLoader.js:37), <anonymous>:1879:36)

    at LMSStandardAPI.SCORM_Initialize [as Initialize] (eval at e (CPXHRLoader.js:37), <anonymous>:408:70)

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Community Expert ,
Dec 06, 2019 Dec 06, 2019

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Please install the bug patch to 11.5.1.499 and test again...

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Community Beginner ,
Dec 12, 2019 Dec 12, 2019

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And that solved the issue :). Thanks again! 

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New Here ,
Feb 11, 2021 Feb 11, 2021

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Where can I find the patch?

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Community Expert ,
Feb 11, 2021 Feb 11, 2021

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LATEST

Use Help, Update.

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