Captivate Not Saving – Spinning Blue Wheel

[donovan_0367]

Hi, I’m new to Captivate. I lead an eLearning team for a software company and I am looking to switch my team over to this authoring tool. I am attending the Adobe conference in Las Vegas next week. I’ve been trying to complete my pre-certification course, but I am unable to save any progress. 

• I have the latest version of Captivate: 12.4.0.20
• I am on a MacBook Pro, M3 Pro Chip, Sonoma 14.7 OS

If I open any Captivate file, I can edit it, build slides, do whatever I want within the application. But when I go to save the file, I just get a blue spinning wheel forever. If I “right-click -> quit”, the application does not quit. It’s just frozen. I have to go to my Mac force quit operator and force quit the app.

I jumped on with an Adobe support agent who even did a remote screen share. He poked around, deleted and reinstalled Captivate, even attempted to change some root permissions which I think he was prohibited from because this laptop is a company laptop. He thought it may have something to do with Crowdstrike, a security software, but my IT team has gone through several attempts to figure out why Crowdstrike might be the issue.

PLEASE HELP!

Does anybody know of any known issues with the latest Captivate and the latest Mac (hardware or OS) that don’t play nicely? Anybody else come across a similar “saving” issue?

[clairei13374473]

The best solution I have found is to save to my desktop Then save it to any sort of drive we use for work.  I'm not sure where you are saving, but if you aren't already, save locally, and then you can move the file if you worry about computers crashing/being stolen/ ect. 

[donovan_0367]

Thanks Claire. I've tried saving locally, but still no luck. We tried several different file path locations but everytime I hit the "save" button, I immediately get a spinning blue wheel.

[clairei13374473]

The second thing my team did was update our computer memory from 15 to 32. That has aleivated some crashes.

My last thought- sometimes there have been times I would assume the program would just crash because it was taking SO LONG to save, but it does end up saving! It just takes 10ish minutes. 

I know "be patient" is not the answer you'd like, and I empathize with your pain!

[olena_8321]

Hi team. I'm facing the same issue with Adobe Captivate 12.4 on Windows 10-based lap-top