Captivate Preview Freezing

[rosanay86]

Hello. I'm working on a single slide project in Captivate. Viewing my work in the project, everything is fine (it's mostly animated vector/png images). Total slide time is 120 seconds. When I preview the project (any mode, full project, from this slide, next five slides, in browser), the first 17 seconds play fine and then the animation freezes. I continue to hear the Audio recorded to the slide, but all objects stop moving, literally as if they are frozen on screen. I have no other projects open, I've cleared the Cache. This issue never came up even with much larger and more complex projects. I'm using Captivate 9. Please help! I've got a quick turn around on what should be a fairly east project. Why is this happened? What can I do?

[Captiv8r]

Can you share an image of the timeline with all objects visible? Particularly at the 17 second mark.

[rosanay86]

HI Captiv8r, thank you for replying. Here is a screen shot of my timeline.

[Paul Wilson CTDP]

I'm going to hazard a guess but I believe you have either a button with a pause or a click box that pauses the project. Check your buttons to see if they pause at 17 seconds.

[rosanay86]

Thank you, but unfortunately this project doesn't have any buttons or click boxes. It's simply animated images. Do animation triggers or effects cause this? I'm using quite a few.

[Paul Wilson CTDP · Accepted solution]

What about the grouped object called Navigation_Bar_108? Is there an object that is part of that group that might pause your project?

[rosanay86]

Ahhhh, I wasn't thinking about the Navigation bar! Yes, I moved the arrow objects out of the Navigation bar and the preview played like usual! I'll just have to modify whatever is going on with those objects. THANK YOU!