Captivate Software Sim in Demo Mode adds Click boxes!

[stever72240430]

Hi folks,

I have a template for recording Demonstration software simulations. This template has been used numerous times with no issues.

All of a sudden, when I record a demo, the subsequent slides no longer display the callout type, which is a Smartshape rounded box, and even worse, each slide now has a Click button and Wrong and Hint boxes.  It is not recording a true demonstration, which doesn't have Click boxes.  It's acting like something is corrupted in Captivate.

Has anyone dealt with this issue before?

[RodWard]

Are you sure you did not inadvertently select Training mode instead of Demo mode?

[stever72240430]

Absolutely Ron, I have tried this 7-8 times, but the Demonstration mode inserts Click boxes.  It acts like its actually doing Training mode.

I tried creating a Software Sim without using my template, and Demo mode works fine.  Somehow the template file, which is a .cptx file that we open and do a Save As to new file name, appears corrupted. Would deleting my cached projects help?

[RodWard · Accepted solution]

I would be deleting the corrupted template.

Why not just do your captures at the same height and width as your template and then paste the capture slides into it?

[stever72240430]

Yeah, I know that's an option, but was hoping there was a fix.  Thanks.

[RodWard]

Not if your actual CPTX is corrupted.

What happens if you open a new blank project at the same dimensions as your current problem project and try capturing with that?  If you get the same issue I would believe it's a bug.  If not, I'd be blaming your current project and think about building another one before the corruption reaches a point where it finally goes belly up and you lose your work.