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Captivate tries to update fonts but freezes

New Here ,
Apr 13, 2023 Apr 13, 2023

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Hi

 I am trying to open some Captivate files, which I created last year, before I upgraded my verions of Captivate. They take ages to load, but once they are loaded, Captivate tries to "Update Missing Fonts" and then freezes at 50%. The fonts are not missing from Adobe Creative cloud, so I have no idea what to do.

Any suggestions?

Regards

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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I suspect you have been using Adobe fonts? If yes, can you check in Adobe fonts if they are still activated? I am asking this because Adobe Fonts deactivates fonts since a while when they are not used regularly. It is very annoying in this case, because I often open older Captivate files using Adobe fonts. If you are on 11.5 or later, normally you should also see a possibility to replace those missing fonts. Was that not the case or are you on an older version?

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New Here ,
Apr 13, 2023 Apr 13, 2023

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I checked that. They are activated. However, I am beginning to suspect that my current version of Captivate cannot open files created on my previous version of Captivate. Have you come across this?

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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That is not the case, Captivate can open files from previous versions, not the reverse. Which version are you now using? You can also try to close the Creative Cloud app (log out), close Captivate. Then log in back to the CC app and reopen Captivate. That may restore the link between Adobe fonts and Captivate. This problem started when Adobe fonts started to deactivate fonts without warning. I have also accounts for CC and Captivate.

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New Here ,
Apr 13, 2023 Apr 13, 2023

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I'll have a go. My current version is 2019 Release, 11.8.1.219.

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New Here ,
Apr 13, 2023 Apr 13, 2023

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It'll open some files, but not others. Same problem.

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New Here ,
Apr 13, 2023 Apr 13, 2023

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Jon23524135gk8k_0-1681394141700.png

 

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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Did you use the option Replace fonts? If yes, check if you have Tahoma on your system, or try a completely different font as replace font.

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New Here ,
Apr 13, 2023 Apr 13, 2023

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No luck. It also begs the question why the program is trying to replace a font that isn't used in the file.

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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The Update Missing Fonts dialog indicates the font it cannot find is OpenSans-CondensedLight.  It's suggesting that you might want to replace it with Tahoma Regular.

 

Did you create this project from scratch or did you use a CPTL template file as a starter?  Captivate can sometimes maintain a copy of the template embedded within the CPTX and it could be that this template used the missing font.

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New Here ,
Apr 13, 2023 Apr 13, 2023

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I inherited from a colleague. That is, I used previous course as a format for a new one.

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New Here ,
Apr 13, 2023 Apr 13, 2023

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However, I am still using this method now, with the newer files I can open.

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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Use as 'format', what do you mean exactly?

The three fonts displayed in the dialog box are the first 3 fonts used in the Theme of the project. However, based on many consultancy and debugging jobs, most developers ignore what a Theme means for a project. Can you check the used theme, and make sure it is upgraded to the present version. There were significant changes in themes with version 11.5 and it is possible that the theme you are using is from older versions.

https://blog.lilybiri.com/themes-are-time-savers-what-is-new-in-11-dot-5

 

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New Here ,
Apr 13, 2023 Apr 13, 2023

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Thanks - I'll have a look tomorrow.

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