Captivate won't open

Report · Mar 15, 2022

Hi All,

A user I manage has adobe Captivate installed and is paying for the subscription montly however when she goes to open Captivate it says trial expired and is asking for a serialnumber?

Can someone please tell me where I can find this serial number if im paying monthly? As she is currently paying for a service she is unable to access.

I have also tried clicking the 'Adobe ID' button which then says browser not supported (even when updating everything).

Id really appreicate it if anyone could help me with this,

thank you,

Mason

Report · Mar 15, 2022

I have also tried the registry fix on the link adobe suggests to use which also doesn't work.

thank you

Mason

Report · Mar 16, 2022

A subscription license is linked to an Adobe ID, not to a serial number.

Are you sure you logged in with the ID which was used on buying the license? Maybe the user is already logged in with another ID.

Have also a look at:

https://helpx.adobe.com/au/x-productkb/global/update-operating-system-and-browser.html

If the CC app is running, try to log out of it and log back in.