Cativate 2017 - Success/failure captions

[Mhminnich]

Our office is trying to resolve a problem with success/failure captions that display far longer than their timing is set to.

The setup is as follows:

• Software simulation built with 5 sections. Sections 3-5 have text entry and click/box interactions with failure captions. Section 5 is scored.
• Failure captions are set to 3 seconds in sections 3&4, and 2 seconds in section 5.
• In preview mode all works well. When published for SCORM 1.2 and loaded to our SABA LMS, the failure captions play progressively slower the deeper into sections 3-5 you get. In section 3 they may display for 10-15 seconds. By section 5 they may display for 30-40 seconds, even though the timing is for 2. It would seem like a (lack of) communication issue with the LMS, but many of these are not scored and report no data. Our modules are also configured to send tracking data at exit.
• The problem is complicated by the fact that  it does not happen in all courses we develop, is not dependent upon the size of the course, and the development practices used in 'bad' courses are the same as used in the good ones.

We have had some success in the past with copying the simulation slides into a new template, however, a current course in development is not responding to this solution.

SO, if the same developer develops 1 software simulation course from template that works fine, and then develops a second that doesn't, what is the underlying issue?

[Lilybiri]

Did you test that course in SCORM Cloud?

[Mhminnich]

Yes. Tested in SCORM Cloud and the same issue remains.

[Lilybiri]

First time I see an issue like this mentioned in this forum (and I spend a lot of time since many years).

Is this a very big project in size when published? Do youy publish to HTML5? Is it a responsive or a non-responsive project?

Since it is not happening in all course,s can you detect significant differences between this course and the other courses?

It is always possible that the course has been corrupted. You mentioned 'template'? I hope you are not using a cptl file to create a course in cptx? There are problems with cptl-files/

[Mhminnich]

“It is always possible that the course has been corrupted. You mentioned 'template'? I hope you are not using a cptl file to create a course in cptx? There are problems with cptl-files/”

Well, this is the first time I had heard this! What types of problems exactly?

[Lilybiri]

It is mentioned several times in this forum. look at this recent thread:

Advanced actions and variables are duplicated and often messed up. I never use a cptl-file since quite a while. For Design consistensy a Theme is a much better practice, no need for a template. I compared both in this blog psot:

What's in a Theme - a Template? - Captivate blog

[Mhminnich]

Thanks. I’ll take a look at your post.

[Mhminnich]

Regarding your other questions:

4.7mb zip. 17mb source

The file is published for swf, SCORM 1.2

Non-responsive

We are all developing from a template with identical publish settings. All use the same dev practices and style guide

[Lilybiri]

Style guide: theme has everything needed for style.

Publish settings: set all users to have same Preferences.

None of thsoe need a template.

Those files are not big at all. I fear it is a corrupted file. You can try to copy paste to a blank cptx-file with same resolution and theme.