Changing states in advanced actions

[mk5071938]

I am using Knowledge Checks in Captivate 9 and the constraints I have is that a user must answer before moving forward and they must be able to return to the question and take it again. I am using Next and Back shape buttons and I am trying to disable Next until the user gets the correct answer. On entering the slide I have an advance action that disables Next and changes the state so it appears grayed out. On success I have an advance action that enables Next (which works) and changes the state back to Normal (this part of the advance action does not work). Instead of seeing a button that looks enabled, users still see what looks like a grayed out button. Any ideas on why this part of the advance action does not work?

If you had a different approach that worked for a similar problem, I am interested in your solution. I also tried to hide the button with a non-button shape, but also ran into issues with how the advance action was executing on Success and it would not hide the non-button shape.

Thank you!

[RodWard]

At the point where you were expecting the action to occur, are there still feedback captions present on the slide?

What happens when you click somewhere so that the feedback captions disappear?  Does the Next button, then change object state as you wanted?

[mk5071938]

After the user clicks Submit with the correct answer, the correct feedback message appears. From there, I thought the Next button functionality was enabled, but it's the whole screen that is actually enabled based on the default settings in the Knowledge Check slide. The Next button never changes states and it's not clear now if the functionality of the button is enabled either.

[Lilybiri]

Did you look at the default setup of Knowledge check questions? They are set to Infinite attempts, with a Retry message, right?  The Back and Skip buttons are disabled, normally there is only a Submit button. With that design, the user can only advance to the next slide when he has answered this question correctly.

There is no results slide, there is no Retake button (which is on the results slide). But if you allow the user to come back to a Knowledge slide (maybe using the Playbar) it will be reset and can be answered again.

Is this functionality not enough?  Why make it so complicated (and I love advanced actions), unless you use normal question slides as Knowledge Check slides like in previous versions.

[mk5071938]

It does feel like this is more complicated than it should be! I wanted to keep navigation consistent if possible. There aren't other places in these pieces where the user is clicking the screen to continue; they use the Next button throughout.

[Lilybiri]

There is no Next button on a Knowledge Check slide, don't know what you mean by that button.

[mk5071938]

Right, I added the Next button to the Knowledge Check slide because I am using Next on all the other slides for navigation. Is it better then just to go with the default navigation on the Knowledge Check slides?

[Lilybiri]

Yes,  at least if you don't want users to skip the knowledge check slides. I will never provide such navigation on any question slide.