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Closed Caption Error for Captivate 19

New Here ,
Apr 14, 2025 Apr 14, 2025

When entering Closed Caption for the learnings, Captivate 19 will allow me to enter the text and time it correctly, but then the system will erase my verbiage and resplace with the text "Enter the Closed Caption Text" but keep the proper timing. I though it was because I was copying and pasting text from Word, but then the same issue happened when I typed in each word. It is very random and for one of my learnings showed the proper text all the way through and then repeated "Enter the Closed Caption Text" 10 times in a row, then picked right back up with the normal text. Any help out there? 

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Audio and video , Editing
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