• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Closed Captioning not working only on some slides in CP2019

New Here ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

I have added the closed captioning text to the slides, checked the show closed caption check box in settings, but they do not appear when viewing in HTML5.  They DO appear in any other preview.  The rest of the other slides with audio are working fine.  Any idea what is wrong?

Views

78

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

Can you check the exact version number under Help, About Captivate please? Maybe you missed a patch.

CC can only appear if you have slide audio on a slide. Is that the case?

 

BTW I edit your topic title, because the most recent version of Captivate is 11.5.5.553. We are not yet at version 19. Both version 11.0 and 11.5 are also indicated as CP2019, hence your confusion.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 30, 2021 Mar 30, 2021

Copy link to clipboard

Copied

I have 11.5.1.499.  Thanks for your help.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 30, 2021 Mar 30, 2021

Copy link to clipboard

Copied

LATEST

That is not the most recent version. Please update to 11.5.5.553.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines