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Color pick tool causing error message

New Here ,
Jun 18, 2020 Jun 18, 2020

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I am receiving the follow error message when I attempt to use the color pick tool for object fills, etc.:

colorpicktoolerror.png

Is this a known issue?  If so, any updates/fixes in the works?  For reference, I updated Captivate 2019 on June 12, 2020.

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Community Expert ,
Jun 18, 2020 Jun 18, 2020

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Nevertheless, can you check the full version number under Help, About Captivate?

I do not remember having seen this issue on the forums. Personally I only use Theme colors, do not trust the color picker.  Just double-checked, works OK.

Are you on Mac or Windows? 

 

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New Here ,
Jun 18, 2020 Jun 18, 2020

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Hi Lilybiri!  I'm using Windows.

CpVersion.PNG

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Community Expert ,
Jun 18, 2020 Jun 18, 2020

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I see, same release as mine but I installed the hotfix released this week. That was not about such an issue.

Can only suggest to clean the preferences, without any hope that it will help. Look in the subfolder 'utils' under the installation folder and run 'CleanPreferencesWin.bat' whil e Captivate is closed. 

Error is about a dll file, always hard to detect the origin. Maybe should need to find a staff member?

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