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Corrupt File restore from back up

New Here ,
Oct 03, 2022 Oct 03, 2022

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So I had a file with the same message about not being able to open it.  I cleared the cache. That didn't work.  Now I am trying to resotre from back up file but the program won't open it.  What am I missing?

 

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correct answers 1 Correct answer

Community Expert , Oct 03, 2022 Oct 03, 2022

Did you change the extension from cptx.bak to cptx? If it cannot be opened, that means the backup project is corrupt as well.

Since you cleared the cache of all the files, you cannot restore from the cache folder anymore. That would have been another backup.

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New Here ,
Oct 03, 2022 Oct 03, 2022

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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Did you change the extension from cptx.bak to cptx? If it cannot be opened, that means the backup project is corrupt as well.

Since you cleared the cache of all the files, you cannot restore from the cache folder anymore. That would have been another backup.

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New Here ,
Oct 04, 2022 Oct 04, 2022

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Thank you.  I feel like an idiot but that was it!

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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Why an idiot?  Who never committed a mistake like that?

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