Courses completion status not sent or registered by SuccessFactors LMS

Report · May 23, 2023

Good Day Community!,

We are using SuccessFactor LMS and publishing to it via SCORM by using either Adobe Captivate.

In a sporadic manner, users might get courses to complete reminders eventhough they finished the courses. It seems, sometimes, courses completion status is not sent or registered by SuccessFactors LMS.

Please help me to understand if there is a facility/option in Captivate to send course completion status to LMS manually so that we can make it available at the last page of the courses. For example, a line and button could show up and read - "Please click this button to ensure the LMS captures your course completion".

Thanks in advance for your input. 🙂

Regards,

Paul

Report · May 24, 2023

How did you set up the Reporting section in Quiz Preferences? A screenshot would tell me a lot: do you have scored objects, which version of SCORM do you use (or maybe another protocol) etc..

The idea of a scored button at the last slide is valid. It is a good practice to have at least one slide after the Results slide. But I don't even know if you have a Results slide.

Sometimes it helps when you post the exact version number of Captivate. You find it under Help, About Captivate. The most recent version is 11.8.1.

Report · May 26, 2023

Hello Lilybiri,

Thanks for the responding. The following is additional information.

SCORM version = SCORM 2004, 4th edition
Captivate version = 11.5.5
There is one scored object in the course. The next button on the second to last slide acts as the only scored object in the course so if they click it they should pass the quiz (which is the completion criteria for the course). The hope was that by having it be the next button on the second to last slide that completes the course people wouldn't miss it by just Xing out of the course on the last slide missing reading the slide instructions.
There is no visible results slide, as the courses are for knowledge transfer purposes rather than grading purposes. It is a pass/fail type course with the course completion being tracked for compliance purposes.

Attached please find the screen print of the reporting setting.

Thanks in advance for your help!

Paul

Report · May 26, 2023

Completion is based only on getting 100% score (my suspicion) which is realized when the Next button has been clicked. I understand that you don't want to show the results slide, but could you insert it anyway (and than hide it). Transfer of a score is done after the (hidden) results slide. Is that the case for all learners?