Cp 9 xAPI LMS on Windows 10

[rynotrain]

Hey Super Cp People,

I'm publishing an html5 course with Cp9 on a Windows 10 pc.  After publish, I'm attempting to launch the index_TINCAN.html file in a browser (IE11, Chrome, Safari) and the course does not launch but instead just spins on the pre-loader and never launches.  Unfortunately all was working well before my upgrade to Windows 10 OS.  The debugger error is cp is not defined.  Any quick help and direction would be very much appreciated!!!

Regards,

Ryan

[rynotrain]

I failed to mention that when I load the course to our iOS specific LMS, the same thing happens, the course pre-loader just spins.

[piotr.burchart]

Have the same problem.

[RodWard]

Have you ensured that JSON files are enabled as a mimetype with your web server or LMS?

[piotr.burchart]

Hi,

Problem occurred on local PC only and HTML 5 publishing format + Windows 10 (everything is fine with Windows 7): checked IE11, Edge, Chrome, Firefox.

Also, everything is fine when published to local web server (already fixed).

Thanks,

[RodWard]

HTML5 content needs to be previewed from a web server environment.  Captivate's in-built preview options actually create a temporary web server environment to allow you to view the content.  But if you just navigate to the publish folder and try to launch it from there you'll usually run into problems.

[piotr.burchart]

Thanks for help.

Yes, I'm doing like that, and everything is fine on Windows 7, however on Windows 10 I have only pre-loader spin when tried to open index.html from publish folder.

Kind regards,

Piotr

[RodWard]

Can you show us a screenshot of this preloader?

Are you publishing the content to report to an LMS?  If so, what happens when you upload the content to an LMS and view it with a browser in Windows 10?

[piotr.burchart]

Preloader above.

Regarding the LMS, when published everything is fine (same for web server). Strange.

Thanks for help.

[RodWard]

So Windows 10 or its browser per se is not really the issue if you can still use it to play the same content from the web server or LMS (which is also a web server).

Windows 10's default browser is Microsoft Edge, which is somewhat picky about security issues.  Have you tried other browsers in Windows 10? (E.g. Chrome or earlier versions of IE) In Windows 7 were you using exactly the same browser and version?

[rynotrain]

Thanks Piotr & Rod!

It sounds like you’re both right. On a Windows7 machine, you can play the published index_TINCAN.html file just fine in any browser. But on a Windows 10 machine, you can’t and has to be hosted on a web server. Not sure if that’s b/c it’s trying to communicate to the LRS or what.

Ryan