Cp9: Fill and Stroke panels disappeared

[iasmif91407090]

Hi all,

thank you in advance for your help.

I was editing today the colour of some smart shapes and I cannot understand why but after a while the Fill and Stroke panels disappeared from the Properties panel. As a result, I cannot change the fill colour and stroke colour/weight of my shapes. The only thing that I can change is the transparency.

            Screenshot without the Fill and Stroke panels                   Screenshot with the Fill and Stroke panels 

                          

Do you possibly know what have gone wrong?

Kind regards

[RodWard]

How long since you cleared your project cache?

[Lilybiri]

It happens often, not only when cache is filled. Only with shapes apparently, I logged a bug report. Mostly Restarting Captivate will fix it, you can try to reset the Workspace, but that is not often working.

[iasmif91407090]

Hi Rod and Lilybiri,

thank you a lot for your replies Lilybiri that's true I've restarted my Captivate and updated the Workspace but nothing.

I've contacted Adobe Support and they reset my Captivate preferences. I don't remember what they've done exactly but they went in my Adobe Captivate 9 folder (in the C: Drive) and they've updated some files. When I opened again Captivate the problem was resolved.

The Adobe agent told me that the problem was probably caused from the fact that I save my Captivate projects in a Network Drive and not in a Local Drive.

From now on I will save my files in my local drive and let's hope that this problem won't appear again.

Therefore, whoever is facing the same issue, I would recommend contacting Adobe Support to resolve that issue. They are very quick and helpful.

Thank you Rod and Lilybiri for your support.

[Lilybiri · Accepted solution]

I never use a networked drive, but had the same problems once in a while. Clearing Preferences, last possibility is always tough, because you lose all customisation (you can recover some items, but not everything). There is no mystery in it: in the subfolder Utils of the Captivate installation folder you can use a batch file to clear the Preferences. To keep customisation:

http://blog.lilybiri.com/cativate-8-dot-0-1-install-keep-your-customisation

[iasmif91407090]

Thank you Lilybiri,

this is exactly what they've done. Thank you for the keep customisation link.

[kevin_stagg]

Yeah, I'm having this problem too, and cannot locate any "Utils" folder in the Captivate installation folder.

[Lilybiri]