Cp9 quiz buttons changed (next to skip)

Report · Jun 13, 2017

I just made the switch from Cp7 to Cp9 and when I load my course in Cp9 the buttons on the quizzes are different. The "next" button has changed to "skip". Also, there are two new "forward" and "backward" buttons as well. I really don't want to have to go into each and every course and change all the quiz questions individually (I have over 100 courses). Is there a global setting that I can choose to edit this on a global level? Or some way to load the file as I had it before? Has anyone else come across this problem? Thank you in advance for the support.

Report · Jun 13, 2017

This is one of the improvements of CP9. In CP 7 the 'Next' button has a double functionality:

During the Quiz attempts it acted as Skip button, if the user clicked it the answer was not submitted but skipped. That confusion has now gone, because it is a Skip button with only that function.
During Review the Next button acted as real Next button. In CP9 that is now the button with ">>", and you also have automatically a back button "<<" during review, even though you don't provide that back button during quiz.

What do you want to do now? You cannot rename the Skip button to Next button, because it doesn't have that functionality. If you want you can change the "<<" and ">>" to Next and Back, it is just changing the text on the Quiz master slides, same work flow as in CP7. You never had to change each individual slide since themes appeared with CP6.

Report · Jun 14, 2017

Thanks for that information. I do see the potential issues by having the next act like a skip, but we were able to control that by simply requiring users in the settings to have to answer each quiz question. They were not able to skip the question then.

So the big question for me then is: is there a way in any global quiz settings to set it so that the "back" and "skip" buttons are unchecked by default? Because as it is right now, when we created our CP7 courses, we had the "next" and skip/back" buttons on the right. But now, when we open them so we can publish it in 9, they not only have the new "next" and "back" arrows on the left, but the former "next" and "back" buttons are now there too but they say "next" and "skip." It is confusing and messy. I understand we can manually go to each quiz slide and uncheck the "back" and "skip" from the settings, so they do not show. But we have over 100 courses and our courses are hundreds of slides each with 40 - 120 questions in each. So I don't want to spend all of that time doing that per slide. Hopefully there is a way to simply change what shows by default. Does that make sense?

Thanks for any additional help.

Report · Jun 14, 2017

Sorry to sound like the devil's advocate but I would never advice to change the 'Required' field in Quiz Preferences. It can cause so many problems with navigation and blocking users. I learned this by exploring Quizzes quite a lot for my blog, and by answering thousands of questions on these forums and on social media. There are other, less dangerous ways of forcing the user to answer a question (by taking out the Skip button).

The answer to your question depends on what you are really seeing on the quiz master slides? Do you see all those buttons that you mention? Normally you can select all the quiz slides in the Filmstrip and uncheck the Skip and Back button in the Quiz Properties panel. The common Properties are shown in that panel. Selecting slides in the filmstrip that are in sequence can be done with the SHIFTclick buttonon the last slide for selecting, for non-sequential you need to use the CTRL in combination with clicks.

However I am puzzled: why would the Back button change its label to skip? Reason I asked to check the master slides.

Report · Jun 19, 2017

Sorry for the delayed reply. I was out of the office. We did not change any "required" fields. There is simply an option in the settings that allows you at a global setting level to allow the user to be able to skip the quiz question or to require them to take it. So we require them to take it.

That aside, there are two issues we are running into.

First, CP9 introduced a back and next button with >> on them. These automatically appear on each quiz slide, but can be hidden in the master slides. I get that. But in the Quiz Properties panel for each quiz question, you have the option of checking or unchecking a button for: clear, next and skip. The "skip" option used to be "next" in CP8. Because our CP8 courses had these checked, when we open in CP9 to convert them, we now have the << and >> buttons and the "back" and "skip" buttons.

I tried to change the name of the skip button to "next" just so we would not have to change the way we had been doing things. I can change the name per instance of the button by clicking on it and changing the name in the details panel for that button. It changes the text to "next." But I don't want to have to go through every single quiz question to do that. So I went to the global default labels settings. It took gives you the option of changing the name from "skip" to "next." But when I change it there, it does not change the text on the quiz slides at all.

To make matters more confusing, when we publish the course as CP9, the << and >> buttons do not appear. Only the submit button. So users who are reviewing courses suddenly cannot advance past the quiz slide if they have already answered it.

Any thoughts?

Report · Jun 20, 2017

I had replied already to those questions in my previous answer but seems not to be understandable.

The new REVIEW BUTTONS "<<" and ">>" only appear during review.

Changing Global Default Labels has only effect on the new to be created question slides. That has always been the case also in previous versions. A Skip button is NOT a Next button at all, sorry but if you want to add to the confusion, change the label on the Master slide and reset master slides for all quiz slides.

Report · Jun 20, 2017

Sorry to be difficult, Lilybri. I am not trying to "add to the confusion." I am simply trying to understand how to get the quiz slides working the way we need them to. By "review," can you explain what exactly you mean? Or what constitutes a review? Because we had a customer take our course yesterday. He was at the end of module 3 when he decided to go back and review the section before moving on. He clicked on the table of contents to go back to slide 1. He was using the next buttons on the slide to move along. But when he got to a quiz question (which he had already answered), the << and >> buttons were not there; only the submit button. So he was not able to move forward. He was stuck and had to call us, and we had to reset his progress and manually advance him to that spot again.

So are we doing something wrong, or does that type of review not technically constitute a review? And if the latter, how then do we give them the option to advance past a slide in this scenario?

Report · Jun 20, 2017

That is not a review in the normal quiz work flow of Captivate at all!

Review is started only by clicking the Review button on the score slide. That will toggle the system variable cpInReviewMode, add indicators to the quiz slides: given answers and correct answer. Going into Review mode will stop any further attempt at Retake the quiz. In that Review mode, the new Review buttons will appear. Understanding Captivate's Quiz design is the second stumbling block for Captivate users, after the Timeline as I outlined in this post:

Challenges for Starters - Captivate blog

During Quiz you should prevent navigation by TOC, because that will indeed lock down the user in Quis slides, and maybe even get them out of the Quiz scope.

Report · Jun 20, 2017

I understand that, but there has to be a way to allow them to go back and review sections on their own without Captivate's lack of a "next" button preventing them from advancing past a quiz slide they already answered. We cannot expect that users will only be ready to review at the end of the course. On top of that, our quiz questions are sprinkled throughout the course. They do not come in a nice neat block at the end, so we can't just not allow them to navigate using the TOC. It sounds like our only option is to employ the skip button.

Report · Jun 20, 2017

I didin't design the way quizzes work. If you want free navigation during quizzes, you can use the Submit all feature or create custom question slides.

Report · Jun 20, 2017

I know you didn't. If I said something or did something to upset you, I am sorry. I've never before felt like such a bother when trying to get help on a forum. I'll figure it out on my own.

Report · Jun 20, 2017

I tried to help, but rules for Quiz slides are so strict, that you can break them easily.

Did you try Submit All? Users can change their answers at any moment, navigate freely but answers willl only be submitted when the Submit All button is clicked. That may cause some inconvenience.

You could add a shape button 'Next' if the slide is 'revisited', but that means that you need a tracking variable for each slide. Thought that to be too cumbersome. Don't forget that your question was not clear at all in the beginning.

Report · Jun 20, 2017

Why do you persist? I apologize that my question was not clear to you in the beginning. It is all my fault.