CP9 - Standalone licence - I.T. deleted my Captivate.

[petern33480613]

Hello,

I was on annual leave last week, and I.T. have done some work on my PC and in the process they deleted my Captivate 9.

Unfortunately they did not know that I needed to have Signed Out of my account.

Where is the first port of call to try and rectify this situation?

Cheers

Peter

[Lilybiri]

Did you already install it on two systems? If not, that could help you temporarily. I will try to have someone from the staff contact you.

[petern33480613]

Lilybiri,

Yes, it is already installed on a laptop as well.

Thank you for the offer of help.

I have been clicking through through a mass of Adobe 'self help' web pages that just take me on a tour of a labyrinth of information that is of no help at all.

Peter

[Lilybiri · Accepted solution]

Just wait a little more....you will be contacted and helped.