Cyan area appearing

[amyn24911628]

Hi - Some items on some of my screens are suddenly appearing with a cyan colored area in and/or around them. This appears both when I test the file and when the file is published, but not when working in the file. I thought perhaps it was a glitch in my computer and have restarted, to no avail. This happened earlier with another file as well.

Here you can see the cyan border:

And here the cyan fill (this is copied from another screen where it is clear, and indeed settings are 0% fill):

Also, with one of my captions (simply set to be Adobe Red) it appears:

Any ideas?

Thank you!

Amy

[Lilybiri]

Before installing the Patch, did you Clean the Preferences and delete the

Layouts folder in Public Documents (for Mac it is Shared documents)?

[amyn24911628]

Hi Lilybiri, what patch are you referring to?

[amyn24911628 · Accepted solution]

HI Lilybiri - I think I figured it out. I had set the publish settings to 8 bit rather than 24. I am pretty sure this was the cause of the problem. So far, so good.

Got the idea to check that from this thread ghost lines in published files

Thank you!

[Lilybiri]

There is an upgrade released a couple of days ago to 9.0.2.

8-bit means only 256 colors, hasn't been the default slide quality since a while. You must have changed it.

[amyn24911628]

Yes, changed as per client (bad advice). And am using Captivate 8, as per client. 🙂 Thanks again.